Shopify Inbox

Thank you for writing your review and I'm sorry to hear that you've had this issue. If you can't load the app I would recommend checking that you have the latest version installed, and if you do, uninstalling and reinstalling the app to see if that solves the problem.

If the issue persists, please contact our support team directly so that you can be authenticated on your store and this issue can be investigated in more detail. You can contact them via this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive.

Please send an email addressed to Victor to inbox@shopify.com and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!

Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.

We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.

Feel free to contact us if you have further questions. Our email is ping@shopify.com.

Thanks again and hope to see you back!

Warm regards,
Veronica N.
Ping Support

Thank you for getting in touch and for providing your review. Our developers have been made aware of this issue and have implemented a fix on our end that should see this problem resolved once Google recrawls your site.

In order to speed up the recrawling of your site, I'd recommend following the instructions listed here: https://bit.ly/3HUjHT9. We appreciate your patience and I hope this is resolved for you soon. -Victor, Shopify Support

I can appreciate your frustration with this issue and thank you for reaching out about it here. Our development team is aware of the issue and has been working on implementing a fix from our end. We believe the issue should resolve itself before long, but in the meantime, you can ask Google to recrawl your site to help speed this process up: https://bit.ly/3HUjHT9. -Victor, Shopify Support

Hi Necklesse,

Thank you for your feedback!

Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible.

However, there are ways to use Ping without using Kit. I'm going to reach out to you personally over email to continue this conversation.

Take care,
Ellis from Ping and Kit Support

Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here.

Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox.

If you're still interested in using the app, please send me an email at inbox@shopify.com and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support