Shopify Inbox , 4,240 条评论
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Je n'ai que de la publicité de développeurs des US, Ouganda ...etc C'est désagréable et ca ne peut pas se parametrer. Donc j'arrête
This app simply doesn’t work. The worst part is that I thought it was working fine until this morning when I opened it up and there were all of a sudden dozens of unread conversations going back months. It looks like I’ve been receiving about 10% of my messages the whole time I’ve been using the app. I’m really horrified that all these customers have been ignored because this app didn’t A) notify me of the messages and B) show them in the inbox.
Thank you for writing your review and I am sorry to hear that you experienced this delay which caused you to miss messages from your customers. I would encourage you to contact our support team directly, who can authenticate you on the store and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. If the problem can be diagnosed then hopefully we can prevent this from happening again in future. -Victor, Shopify Support
App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.
I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for something better.
Hi Keepsakes by Ashley,
Thank you for your feedback and I'm sorry to hear you didn't have a good experience with Shopify Chat.
Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible. However, I completely understand your feedback about being notified by Kit frequently. You can message "Stop" to Kit within the conversation - and that will stop Kit from sending any more proactive messages to you.
Customers are anonymized in Shopify Chat in order to ensure their privacy and that it is used as a customer support tool and not as a marketing tool. But we have since built in a feature that prompts visitors to leave an email address or phone number. Shopify Chat will then compare that information to your customer list in Shopify, and if it sees a match it will replace the anonymized visitor title with the buyer's name, email address, or phone number.
I'm going to reach out to you personally over email to follow up on the issues you were having with notifications to see if we can get that sorted out.
Take care,
Ellis from Ping and Kit Support.
We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app
Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!
I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
When the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Not good!
Hi Venchi Chocolate USA,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).
You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en
Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map
If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com
Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE
Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i
Hi Download Business Course!
I'm sorry to hear you're having issues with the notification volume. New messages from a buyer through Shopify Chat should create a notification on your iOS device that is accompanied by a sound.
I will reach out to you personally over email to troubleshoot this issue and get everything sorted out.
Take care,
Ellis from Ping & Kit Support
I was not able to see the chat close window on my mobile phone, even though I could see it in shopify preview. On actual mobile phone, it just disrupts my store with no close button
Hello Santivia - Your Way To Good Health, thank you for taking time to leave a review.
I'm sorry to hear that your customers are having issues on mobile closing the Shopify Chat widget. This can happen when the Shopify Chat button is pushed up when it conflicts with a non-Shopify made theme or a third party app. I will be following up with you via email to troubleshoot this issue with you. Look out for an email from me!
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping