评论 (5,438)

整体评分
4.8
每个评分等级的数量
  • 78% 的评分是 5 星
  • 14% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2024年6月20日

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

Holistic Wellness Blends
美国
接近2年 人在使用应用
2024年8月19日

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

SHARKSKIN USA
美国
6个月 人在使用应用
2024年7月19日

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

Depot Eshop
美国
大约2年 人在使用应用
2024年7月22日

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Leadership Books
美国
1年多 人在使用应用
2024年7月11日

It is not a shopify inbox issue per se but too many persons message me offering services instead of actual potential customers.

Besides that, it is a good product.

aunasbodycare.com
巴巴多斯
接近2年 人在使用应用
2024年7月30日

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

MVHStudios
英国
2年多 人在使用应用
2024年6月11日

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

Althena Fitness
美国
2年多 人在使用应用
2024年7月11日

Wish this didn't open a new tab in your browser but it works well. Easy to use.

Lee Display
美国
大约2年 人在使用应用
2024年7月28日

Would be good if replies were automatically saved as "Drafts" so that I can go back to them. Exit page to check something and the email disappears!

Autotrailer
新西兰
8个月 人在使用应用
2024年6月12日

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

Tesselle
美国
接近5年 人在使用应用