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Feature Requests: Please give us an option to do the following with Shopify Chat app:
* Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead
*Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of page, circle button, square shape)
* Choose a custom PNG or SVG image in place of the default icon/text options for chat button that you have designed
* Give an option to also direct message/IM using third-party URLs/profiles (Telegram. WhatsApp, etc.) within the chat window element ("Also chat via: Telegram, WhatsApp" links within the window)
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更新，稍后再试。
什么时候能维修好啊！
Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...
Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center (https://bit.ly/2AWw5VA) to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia
Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?
Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen
Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.
Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since the chat can resume the conversation, they can close the chat to complete actions in the store.
On the other hand, if the chat is blocking the product or cart page on the desktop, then you can also adjust the position of the chat widget through the Appearance settings (https://bit.ly/3pFKhsn) on Shopify Inbox. If you need help with this, then we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal
Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook Messenger and Instagram Direct Message, and we great appreciate your suggestions. Being able to send images through Online store chat, having more flexibility and options for Instant answers, and being able to include the tracking page are all great suggestions, and we'd be more than happy so pass them along to our development team. Your feedback provides some great features that can help improve Shopify Inbox in future releases. Thanks again! -Elias, Shopify Support
This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Hello crkd.guru, Thanks for leaving a review and for the feedback!
Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues