評價 (5,555)
調整搜尋範圍
-
根據評分
The app could be more intuitive, I am having to use it since it will now have to replace KIT. WHICH SUCKS!! But overall it's okay.
Hello LUXURIOUS BASICS, thanks for your review and feedback!
It is unfortunate that Kit is retiring from Shopify Ping as of March 31, 2021. However, since you are based in an SMS supported region for Kit, you can continue to use the app until August 31. 2021. Here is a Help Center article (https://help.shopify.com/en/manual/ping/kit/setting-up/#changing-from-shopify-ping-to-sms-messaging) as well as a short video (https://vimeo.com/518189718) on how you will switch your communication method for Kit from Shopify Ping to SMS.
As for Shopify Chat, it is a conversational commerce tool that will hopefully aid in turning conversations into conversions. Here is an article to help guide you on how to optimize chats conversations.(https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store).
Finally, please ensure that your Shopify Ping app is up to date so that you have the best experience with the app and Shopify Chat. https://www.shopify.com/ping
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app
I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message
~Be able to copy and paste snapshots straight to message without having to save and upload a "photo"
~the ability to save frequently used saved replies. It would be nice if we could have 20+ options.
~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol
Hi there. Thank you so much for your great review and for providing us with this feedback. We do offer the option to save replies, you can configure your saved replies in the Inbox admin. There should not be a limit on the number of saved replies you can have. You can also reply with your "Quick Replies" at ShopifyInbox.com (https://bit.ly/30x02Z4) or through the mobile app.
As for your other suggestions, these are great ideas and I have gone ahead and submitted them to our developers for future consideration. Thanks again! Marty, Shopify Support.
It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support
due to the type of equipment we sell in our online store it seem that we do not see a lot of B2B customers.
Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Hola, mi reseña no es positiva ni negativa, simplemente no uso la app y por eso quiero desinstalarla. Por favor podrían ayudarme a remover correctamente la app sin dejar restos de código ni badges? muchas gracias
el icono de chat se superpone encima del botón de compra. me gustaría que el icono de chat se escondiera al momento de que el cliente abra el carrito de compras.
there is no unsend option or Text bold feature
Hi there! Thank you for sharing your feedback. I will be sure to relay your feature request over to our developers for consideration. -Mac, Shopify Support
The app is good but customer cannot receive instant reply from shop....
i hope there will be improvement. Customer need to refresh his browser to check our reply.....