Shopify Inbox

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

Quite helpful

Great experience!

It really helps me stay in contact with my customers

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

I makes customer communication really easy and everything - the inbox and chat are in one place! Out of hours I can see notifications on my phone and respond if urgent. I have recently used the search chat feature which helped me to identify and contact customers who had been waiting for my new stocks of witch hazel to arrive. I like the information which is display in the chat area to let me know whether it is a new customer, or the spend etc. This context is really useful.

Extremely intuitive - like, mind-blowing. I use various AI platforms frequently and this was impressive.

Loving this and I want more !!!

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.