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Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.
Excellent
Very useful and helpful. You can guide your customers from anywhere from your phone so it will give you access 24/7 to your business and customer service.
Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox Team
En général très bien. Nous sommes satisfait. Nous avons plusieurs Shopify et nous les avons tous changé Pour Inbox.
So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.
It disrupts the flow and the shopper's experience. I am removing it.
It's a great app to manage live chat on website
I'm very pleased with the Shopify Inbox Chat, I've tried others and not liked how they work. The integration with the website & customer info is seamless. I've seen it improve customer communication and help complete sales.