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This app is simple and does the job. I am very happy with it and will continue writing only because i have to :)
Good. Thank you very much!
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
awesome little app managing the messages (from FB to Instagram to our actual website). and the best feature? it's free
This app has bags of potential, the link with shopify admin is great and beats external apps, living in the infrastructure of the shopify system makes good sense.
The biggest gripe we have is you can't schedule office hours on it - you can do it for responses (after a customer has sent a message it will send something), but we want to do it so it shows us as offline prior to a customer sending a message - it is bad service them writing out a message expecting a reply and then it saying we are offline. Also some customers don't read the offline response and end up sending messages getting frustrated that we aren't replying to them at 3am!
Also, our phones ping through the night and all weekend as customers think we are online for them.
How do we set it to show a customer we are offline initially?
Hi, there. Thank you so much for taking the time to leave this great review and valuable feedback. You could always add your office hours by editing your "Away" message under the "Automated Messages" section of the application. Feel free to check out our handy guide here https://bit.ly/2ZDvFAa for a walkthrough on how you can do this. Thanks again for reaching out! -Marty, Shopify Support.
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
The app works pretty well. No need for any other chat box. They make it easy to send products and any other helpful information to customers.
Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.
мне по7нравилось вполне я доволен обычный чат все впорядке!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello BeautyOOK,
Thank you for submitting a review! I'm happy to hear that everything is working fine and that you are satisfied with the Shopify Chat app.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you all the success in your business!
Thanks again,
Ruby C.
Senior Support Specialist - Ping
This new integration is horrible. I would have paid for Shopify Ping. It was amazing. I received sound notifications when a customer messaged me. Notifications were sent in real-time. This new upgrade I do not receive notification when a customer messages me. When I do so happen to check and their is a customer question, the delay time from them sending to my receiving is drastic. I appreciated the app being free, but this app has cost my business a LOT of money by customer leaving products in the cart waiting on a response to a question. I regrettably deleting this app and installing another Chat App.