評論 (4,702)
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It disrupts the flow and the shopper's experience. I am removing it.
Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.
Works well, and we don't have to worry about adding a 3rd party chat app.
May I get a way to download this app to my PC, so I can get notices from customers easier ?
Good
ottima app!
Very helpful and easy to use, only addition we would like would be to be able to attach documents
It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback.
To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.
You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".
We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!
- Shopify Inbox Team
App is easy to use and a good way to manage communication with customers.
This is a must have