評價 (4,718)
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I've tried to remove this several times and it just keeps popping up on my shop. I dislike it because it's extremely slow/slows down my site and makes me drop in google ranking. What I don't get it how I completely deleted it and it just decided one day to reinstall. Now I can't get rid of it. Two thumbs way down. Fix the bugs and the speed and maybe I'll change the review.
I am sorry to hear that you've had issues uninstalling Shopify Inbox and that you're still seeing it appear on your storefront. I'd recommend getting in touch with our support team directly so that we can authenticate you on your account and look at helping you remove the app from your Shopify store: https://bit.ly/2AWw5VA. -Victor, Shopify Support
It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.
was working fine, but now won't stay on my site? seems like an issue as this didn't happen before - doesn't stay in the app store.
Very easy to setup, some very good features like direct links to product pages... and being able to provide discount codes online. We have only been using the app for a few days, but can definitely see the potential.
I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger
easy to use app I hope they add more features soon! It is very basic now, needs more options/colors.
Hello Yum Yum Coffee Company, thank you for taking the time to leave a review!
Your feedback is very helpful and I can address it right here. While the app might feel basic right now, we are definitely working on releasing new features and making improvements. Keep it up to date and you will enjoy the newest tools!
If you have any questions or have more feedback, feel free to contact us directly at ping@shopify.com or from the support section of the Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
I have tried to use this app several times over the last few months and have been very disappointed each time. It has great potential and I really want to like it but it has fairly major usability problems, delays in notifications of received messages (meaning the customer has already left the chat session before I'm notified they've sent a message) along with a lack of transparency about automated messages.
Today I received a notification of a chat message and when I went to respond I can see the app has already sent several automated messages to the customer with incorrect information. These messages were not programmed into the app by me so I have no idea how they were generated. The reply the customer received was incorrect as it advised her that her order number didn't exist, which is incorrect. I now have a very unhappy customer to deal with. I do not trust this app to respond to my customers and have turned it off yet again.
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear you are experiencing issues with the app. I would recommend reaching out to our live support team to take a closer look into these issues with you. Please contact our support team directly so that this issue can be troubleshot and investigated in more detail: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
This app is very easy to use, & I really like how I get notifications sent right to my email when I have unanswered messages. Also very convenient that all the messages from all my sales channels go here.
Very happy about this app. Very easy to use and functional . All products are linked which is very easy to forward customers.
It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.