評價 (4,745)

整體評分
4.8
各級評分數量
  • 78% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2022年8月1日

非常棒!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FANWER
美國
使用應用程式 11天
2022年8月2日

I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.

LALAZAR SHOP
巴基斯坦
使用應用程式 10天
2021年9月22日

This app is not easy to use at all, customer messages cannot be reminded the first time, the use process is inconvenient, and the visitor mode cannot be set

Vogue Faces
中國
使用應用程式 10天
Shopify 已回覆 2021年10月4日

Hey, there. Thank you for taking the time to leave this review and leave this feedback. I would recommend reaching out to our Live support team via our Help Center (https://bit.ly/2AWw5VA) to take a closer look into some of these concerns.

If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support

2022年3月1日

We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application

ayraethnic.com
阿拉伯聯合大公國
使用應用程式 10天
2022年1月27日

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

Özel Beslenme
土耳其
使用應用程式 10天
Shopify 已回覆 2022年2月7日

We appreciate you writing your review and sharing your feedback with us here. I can certainly understand why you are not a fan of some of the design features you have mentioned, and I will be sure to pass your comments onto our development team for them to consider. Thank you for getting in touch. -Victor, Shopify Support

2022年4月8日

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

mikimiette
美國
使用應用程式 10天
Shopify 已回覆 2022年5月2日

Thanks so much for taking the time and sharing this feedback! We love hearing that our app has been helping you with assisting customers instantly! While the delay of messages between a desktop and a mobile device could be due to various factors, such as the internet connections on the devices or how different types of devices relay the data, it's also worth noting that often times it takes mobile devices less time to load the data. Nevertheless, we'd be happy to bring this up with our development team. Cheers! -Elias, Shopify Support

2022年8月14日

app is good you can connect facebook messenger to it, can you please tell me how to connect whatsapp to shopify inbox?

Fashion Hub India
印度
使用應用程式 10天
Shopify 已回覆 2022年8月29日

I am delighted to hear that you've found Shopify Inbox to be a useful app and thank you for taking the time to write your review. At this time it is not possible to use Shopify Inbox to speak with customers via WhatsApp, although I can see why this would be a helpful addition. I will be sure to pass your request onto our app development for their consideration. -Victor, Shopify Support

2022年4月10日

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

Pet Plus
南非
使用應用程式 10天
2022年5月4日

This app is working very well, i was afraid 1st when reading the comments and then i tried and nothing is wrong with the app, it works perfectly. Thanks.

MissBak
盧森堡
使用應用程式 10天
2022年4月28日

Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).

Different Roads
美國
使用應用程式 10天
Shopify 已回覆 2022年6月6日

Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support