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Works good, but there is some issues when sending a message. It always says "failed to deliver" after clicking send, but it sends after clicking "retry". It always sends the message on the second try.
Easy app to install and navigate. 2 major issues:
You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support.
2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.
Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support
The app works good for me. Easier way for customers to just use the Chat on front page of my web site - than using the original email way.....
So glad to hear it is working well for you, NOMA Nordic. Thank you for your review -Ivy, Shopify Support
link ekleme seçeneği ollsun
Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.
Application fonctionne très bien et permet d'avoir une véritable interaction avec nos clients. très simple d'utilisation et de paramétrage
this inbox feature is good by mobile app of shopify inbox is not working kindly check your mobile app
Thank you for getting in touch and writing your review, and I am glad to hear that you've found Shopify Inbox to be useful so far. In terms of the issue you're having, I would recommend contacting our support team directly so we can look into this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I would like Shopify Chat to be able to present my photograph and show my name the same way as Drift does it. So that the conversation is more personal.
Hello orgamix.life, thank you very much for your feedback and review! I like the idea of personalizing the chat app, however something to note, the Shopify Chat app is already on your website, so it is definitely showing your brand, but just not your personal name.
I'll put that idea to our product developers, along with the ability to share photos and images. Thank you very much!
All the best success,
Veronica N.
Ping Support
The features seem good. However, I did not get any pop up messages with alert sounds on my mobile, which resulted in delay in response to customers. Is there a way to reolve or set up that I did not see. Help required.
Thank you for taking the time and sharing this review! While receiving new messages through mobile notifications can vary depending on your device as suggested on our guide (https://bit.ly/37W2VGK), we'd be happy to pass your feedback to our development team so they can continue to explore ways on improving the mobile notifications for Shopify Inbox.
That being said, if you're looking for real-time notifications, then we'd recommend using the desktop notifications (https://bit.ly/3DyLxDv) feature for the time being. Cheers! -Elias, Shopify Support
I really like the app, but would like it better if you could search for a message instead of going through each one.
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support