Shopify Inbox

It's fine but I really dislike that I can't remove the Welcome Message notification indicator. The red dot that is SUCH a distraction to users.

Working Great On Our Website, Very Nice App Looks Great And Professional
https://my-premium-manual-source.com/

The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in the shop. Easy to install and easy to use.

La uso da poco ma ha già dato grandi risultati. Utilizzarla è semplicissima e la possibilità di avere l'app sul cellulare è comodissimo!

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

It does what it says just fine. I'm quite happy with it :-) I was deciding if it was better to use Whatsapp or this app, but I don't think whatsapp is as integrated as this. I'm still looking into it, but for now, this will do.

Simple, fast and easy to use. Perfect for my website, it's so responsive and easy to use. I think I will use it all the time and recommend it to my business friends.

I like the convince of quickly being able to communicate with potential and existing customers. I also love the feature of being able to see what they have within their cart.