評論 (4,687)

整體評分
4.7
各級評分數量
  • 79% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2022年9月12日

I hoped there was a way that the visitors could chat without leaving any contact details...that would, I believe, make things easier and faster..

Venforce GmbH
德國
使用應用程式 大約11小時
Shopify 已回覆 2022年10月7日

Thank you for your review. I can certainly appreciate how this could lower the barriers for communication, and I have shared your feedback with our development team for consideration. -Olivia, Shopify Support

2022年5月17日

Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp

alliwant
西班牙
使用應用程式 大約9小時
2024年7月27日

la recomendaría

Seong Gong Shop
西班牙
使用應用程式 1天
2024年7月14日

a

Fairyland wire fairies
英國
使用應用程式 8個月
2024年5月17日

Interaction with customers may need a more friendly respond

Stylish3Tees.com
美國
使用應用程式 大約1個月
2023年8月29日

It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.

In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap

Fiori di Cipria
義大利
使用應用程式 大約2小時
2022年4月17日

Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.

Aloeveraplaza
荷蘭
使用應用程式 大約1小時
2020年10月1日

Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?

Trini Jungle Juice Store
美國
使用應用程式 44分鐘
Shopify 已回覆 2020年10月5日

Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.

Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!

Best,
Veronica N.
Ping Support

2021年5月3日

superbb so its to use hope it will give good servicekcjpoicudcnhbc kxmcax lxcjkxjckx xljozxj9sjkichjhn

Royal Plant Scape
阿拉伯聯合大公國
使用應用程式 43分鐘
Shopify 已回覆 2021年5月3日

Hello Royal Plant Scape, thank you for leaving a review!

I hope you find the app easy to use! Shopify chat is a great tool to support your customers. Here is an article on how to optimize our chat tool: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,
Ruby C.
Senior Support Specialist - Ping

編輯時間:2021年1月16日

I like the live chat. Not sure about the customer's email/number required to chat which may send ppl away and the fact that you have to have shopify ping opened to work it. However, it seems promising and fairly simple to install and use.

Diamonddvine
美國
使用應用程式 24分鐘
Shopify 已回覆 2021年2月2日

Hello Diamonddvine, thanks for taking time to leave a review and provide feedback.

Glad you like the live chat! Hopefully you are seeing customer conversations leading to increase in business. The automated email/number request is meant to help link pre-existing customers in Shopify's admin or create a new customer so that you can easily follow up with the customer outside of the chat, if needed. If you are using shopifyping.com to manage your customer conversations, then yes - it would have to remain open to reply to customers. However, when you are away from your desktop, try downloading the mobile version of Shopify Ping available in the Apple App store and Google Play store to continue to receive notifications and chat with customers from the convenience of your mobile device.

If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.

Thanks again,

Ruby C.
Senior Support Specialist - Ping