評價 (4,838)

整體評分
4.8
各級評分數量
  • 78% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2023年9月9日

Mit Messenger WAR ES VIEL BESSER

Secondhand4KIDS Kasecha Shop
盧森堡
使用應用程式 1年多
2023年11月6日

From a former Shopify employee:

Why does it keep logging me out? Why does it eat my messages before they are sent?

Stop spending time on AI and just get basics right.

Pioreactor
加拿大
2022年10月23日

I like this app because it helps my customers reach me in real time. But I would like if they are able to show me the title and image of the items they are inquiring about. Currently they are able to say the title of the item but no image of it shows.

Rho & Nya
美國
使用應用程式 4年多
Shopify 已回覆 2022年11月3日

Thank you for taking the time and sharing this feedback with us. We greatly appreciate your feedback and we'd be happy to bring your suggestion up with our development team. Thanks again! -Elias, Shopify Support

2023年4月11日

Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.

Paramedic Shop
澳洲
使用應用程式 3年多
Shopify 已回覆 2023年4月14日

Thank you for your feedback. It is greatly appreciated! I will provide these concerns to our developers on your behalf. - Skye, Shopify Support

2023年6月22日

Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.

Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password

Exxtended Image Hair Co
美國
使用應用程式 大約3年
編輯時間:2022年4月2日

Some simple updates could make this a good App. (1) The mobile App shows the page that the customer is on, but it's not a link (at least on the Android App), so you have to write down the product info, then go to your store admin and type it in all over again - Why not make it a hyperlink? (2) It doesn't support multilingual for FAQs, etc. so, it's awkward in multilingual stores, (3) How about "Forward conversation to E-mail" to allow conversations to be transferred to e-mail off chat for conversations that need attachments, etc.

Werrv
加拿大
使用應用程式 接近3年
編輯時間:2021年6月9日

I would have given it a 5 star, but reason for not giving a 5 star that it is missing on a very basic feature of attaching files thru desktop version on chat with customers. A customer sitting at home uses mobile for shopping in most of the cases and a seller is almost working on laptop/desktop as he has to see many reports/excel sheets/ files etc. attaching files is only available on mobile chat (as informed by shopify support).

Selzer Home Care Products
印度
使用應用程式 接近3年
2022年4月15日

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.

Sportdirect.ca
加拿大
使用應用程式 2年多
2020年8月20日

I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

WOLCOTT TAKEMOTO
美國
使用應用程式 2年多
Shopify 已回覆 2020年11月3日

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version installed on your phone, as we have fixed several recent bugs.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hope that helps! Get in touch if you need anything else, our direct email is ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

編輯時間:2022年2月19日

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

Eva Trends
香港特別行政區
使用應用程式 2年多
Shopify 已回覆 2022年3月8日

Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support