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It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.
Hey there, Freckled Sage. Thanks so much for taking the time to leave us a review for Shopify Inbox. Your complaint about having to logout entirely to switch between stores is one that we have absolutely heard of before. I'm happy to let you know that I will be taking this feedback to our Product Development team, so they can look into adding some sort of switching functionality in the future. Though I can't comment on a timeline, you can rest assured that your feedback has been delivered. -Imogen, Shopify Support
It's got potential but still needs work. I rarely seem to get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers.
Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link, https://bit.ly/3c5icUc, and they can assist you with troubleshooting. -Imogen, Shopify Support
Code mal optimiser et impossible d'y accéder afin d'y apporter des modification, cela renvois des erreur dans lighthouse
Well made application however cannot be useful in a multi-account setting...
Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.
Hey, there. Thanks for taking the time to leave a review for us on Shopify Inbox! We take all feedback regarding our products with the highest of importance, and greatly appreciate you taking the time to request a way for Inbox to integrate with multiple stores at once. I've gone ahead and passed this information to our Product Team so they can look into adding it in a future update. Thanks agai for your review! -Imogen, Shopify Support
So far the app is okay. I’m finding that there is a notable lag from customer message to notification…often 10-15 minutes has passed and the customer is no longer there. I’m worried this will start to cause a negative impression. Is there anything that can be done to improve the notification speed so that it’s instant?
Thank you for taking the time and bringing this to our attention. If you're experiencing a delay with the message notifications, then it looks like we’ll need to access your account in order to resolve the issue and determine whether it's an expected or unexpected behaviour. While we’re not able to provide account-specific support via the Shopify App Store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.
Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.
At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at shopifyping.com
Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at ping@shopify.com
Warm regards,
Veronica N.
Senior Support Specialist - Ping
It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices.
We have just launched Shopify Ping for desktop! Login with your store credentials at shopifyping.com and enjoy chatting with your customers on the easy to use desktop version.
If you have any questions, don't hesitate to contact us directly, ping@shopify.com.
Best regards,
Veronica N.
Senior Support Specialist - Ping
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.
It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.