Shopify Inbox

Inbox works well. The only down side is that it will be used to contact you about "helping your business". It cn be a bit of a back door for people trying to sell you stuff.
For client relations and contact it works great but be prepared to get spammed.

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

Grundsätzlich sehr gute und intuitive Oberfläche.
Alle Funktionalitäten gehen gut und leicht von der Hand.
Schade ist, dass man von den Kund: innen falsch eingegeben Mailadressen nicht ändern bzw. anpassen kann. So muss über das normale Mail-Programm nachgearbeitet werden. Diesen Verlauf hat man dann aber nicht mehr in der Inbox.

Es sencillo y funciona bien
El chat en movil resulta demasiado grande. ocupa toda la pantalla de movil y puede echar al usuario

Lo malo es que las preguntas automaticas solo dejan 350 caracteres y es realmente muy poco. Deberían ampliar eso

I love that this allows me to work from my phone so easily to manage support chats.

I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time.

I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect.

We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.

werkt prettig, standaard antwoorden maken en dus vlot gespreksdelen te maken. Herkenbaar geluidje als er een bericht binnenkomt op PC en Mobiel. Superhandig.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.