評論 (5,515)
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Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.
Thank you for sharing your feedback. I'm happy to hear that you have been enjoying the app over the years. To provide some context, reCAPTCHA helps analyze the behavior of visitors to your online store to block spam from bots. However, you can disable reCAPTCHA on your store by following this guide: https://shopify.link/2drP. Rest assured, I have shared your feedback with our developers as we're always looking for ways to improve the app. -Mac, Shopify Support
Think the inbox is great, keeps everything organised and notifications come through to website/email easily.
I have found setting up laptop notifications a little more tricky.
I found an issue syncing my messages between my phone, iPad and desktop computer. Seems the messages are wrongly time-stamped. Earlier messages are appearing a the bottom while the latest messages appear above, on different devices.
I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. I have nearly completely gotten my customers away from emailing me (which, the emails are constantly getting "lost in space" and to using the chatbox instead. I do however wish there was a way to save the old chats into a customer file so I could go back and review what we have discussed. That would certainly be a handy feature! But all in all its been a great add to communicating with my customers.
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support
on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.
I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.
Easy enough to use but when having a conversation with a customer my messages apparently go to them through email, according to a customer. This isn't good because it makes communication difficult for my customers who are having small chat.
Es funcional para lo que se necesita. Solo que de repente con las actualizaciones del telefono se desconcecta el chat y puedo contestar hasta que veo la indicación de mensaje por el correo
The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer.
I just had a difficult customer. I need to present and defend my case to third parties (Bank).
As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long.
Please do something about it !
Inbox works well. The only down side is that it will be used to contact you about "helping your business". It cn be a bit of a back door for people trying to sell you stuff.
For client relations and contact it works great but be prepared to get spammed.
