Reviews (5,766)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.
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It worked well for us so far.
Thank you,
Cristofer Smith
Uso la aplicación para ver quien se ha dirigido a nosotros a través del chat y echo de menos que me avise directamente cada vez que ocurra. Gracias
A fecha de 13-02-2023 Estoy satisfecho porque recibo avisos de las interacciones en mi tienda Inbox. Gracias.... Modifico la puntuación
The app is so helpful and convenient with helping me maintain contact with my customers. The Auto responses are great as well.
Our customers LOVE THIS! Plus I can easily get sales by popping the product into the chat. Would like to be able to generate coupons as well.
Hey there, Karla and Co. Thanks so much for taking the time the leave a review for Shopify Inbox. So happy to hear it's been a good value and part of your Customer Service workflows! Your suggestion here for generating coupons within Inbox is a great idea, especially when having a positive interaction with a customer. I'll go ahead and bring this request to our Development Team, so they can evaluate bringing it to Inbox in the future. Thanks again! -Imogen, Shopify Support
Great app it does what it says. I get all the customer messages and you can have auto-replies. I get the messages on my phone which makes things very convenient.
I like it to be able to chat with customer quickly. I wish i can see the link of the items they are viewing at the time of chat but otherwise all good. Thanks.
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Weird the negative reviews, they want all the features in the world from this App for free. I think this is a simple and great app, direct to the point and doesn't impact your store speed at all. Thanks Shopify
Hello Provetto, thank you so much for your 5 star review and awesome feedback!
We love you are enjoying the simplicity of the app and the current features. We are always working to improve it so there will definitely be new options in the future that will hopefully be useful to you!
If you ever need any assistance, please reach out to our team directly, ping@shopify.com
Wishing you the greatest success!
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Me gusta esta app, deben de mejorar algunas cosas con las integraciones de Instagram, Facebook etc, seria genial si pudieran integrar Tiktok u otras aplicaciones.