Reviews (5,766)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

August 14, 2022

Love it! I could extend all the features and integrations it has with messenger and Instagram messenger it made my life easier by allowing to answer all my customer across al platforms in one place!

All Day Hats & More
United States
Over 2 years using the app
May 23, 2022

i like that it has automated replies so when someone across the world messages us, I don't have to be awake

Nubax
Australia
Over 2 years using the app
May 19, 2022

Great! make running my business easier :) keep up the good work best feature, is sending products in the chat to complete sales!

Tanit Florist
United States
Over 2 years using the app
March 20, 2022

I use this application, it is easy to use and it helps me a lot to communicate with the customers of the store.

DesertStore.shop
Saudi Arabia
Over 2 years using the app
July 31, 2023

nice tool for my store to cooperate with customers,
it works promptly and clear 24 and 7
thank you, Shopify team, for that!

Ponoma
United States
Over 2 years using the app
April 28, 2022

Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers

Tempvs Watches
United Kingdom
Over 2 years using the app
July 27, 2022

This has evolved into a great way for us to capture customer queries. we are very happy with how it works and is proving great at capturing customer details as well.

No Guilt Bakes
United Kingdom
Over 2 years using the app
April 20, 2022

Reliable app. Easy and free to use. No problems so far. Would recommend to everyone just starting up.

The Homestore
New Zealand
Over 2 years using the app
November 24, 2023

It's asimple way to deal with customer queries. Nothing fancy but it works :)

Natural Chaga
Estonia
Over 2 years using the app
March 5, 2022

Help us to communicate with my customers.
It's better if I can view the pictures of my products when my customer contacts us.

Bali Lumbung
United States
Over 2 years using the app