Shopify Inbox

Shopify Inbox | Reviews

by Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    37% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    12% of ratings are 2 stars
  • 1 of 5 stars
    28% of ratings are 1 stars

All reviews

11 - 20 of 41 reviews

Selzer Home Care Products

I would have given it a 5 star, but reason for not giving a 5 star that it is missing on a very basic feature of attaching files thru desktop version on chat with customers. A customer sitting at home uses mobile for shopping in most of the cases and a seller is almost working on laptop/desktop as he has to see many reports/excel sheets/ files etc. attaching files is only available on mobile chat (as informed by shopify support).

Maple Road Consulting Inc

It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.

Mobile Mattress

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Lets Bake Love by Sara Taneja

The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues

Earthly Bae

the problem I'm having is the automated "check my order status" question that pops up in the chat box, how do you remove it? also, I feel the chat window is asking way too much from the potential customers is there a way to make it a one step process?

Developer reply

May 3, 2021

Hello Earthly Bae, thank you for the review and feedback!

At this time, the "check my order status" cannot be removed. However, it can be re-ordered in the FAQ section so it appears on the bottom. You can add your own FAQs that are customized to your store/products. Find out more here: https://help.shopify.com/en/manual/ping/shopify-chat/shopify-chat-faq. By asking for your customer's email or phone number, Shopify Chat is able to link that customer to a pre-existing customer profile in your Shopify admin or create a new customer profile so that you are able to follow up with that customer.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

crkd.guru

This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!

Developer reply

March 22, 2021

Hello crkd.guru, Thanks for leaving a review and for the feedback!

Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.

All the best to your future success!

Best regards,

Ruby C.

Senior Support Specialist - Ping

Flash Zone Electronics فلاش زون للالكترونيات

This app has been a great help for our store,but it suddenly stoped working from today morning,it showing "shopify.okta.com refused to connect" can you please resolve this issue.

Developer reply

March 3, 2021

Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.

Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

LUXURIOUS BASICS

The app could be more intuitive, I am having to use it since it will now have to replace KIT. WHICH SUCKS!! But overall it's okay.

Developer reply

March 3, 2021

Hello LUXURIOUS BASICS, thanks for your review and feedback!

It is unfortunate that Kit is retiring from Shopify Ping as of March 31, 2021. However, since you are based in an SMS supported region for Kit, you can continue to use the app until August 31. 2021. Here is a Help Center article (https://help.shopify.com/en/manual/ping/kit/setting-up/#changing-from-shopify-ping-to-sms-messaging) as well as a short video (https://vimeo.com/518189718) on how you will switch your communication method for Kit from Shopify Ping to SMS.

As for Shopify Chat, it is a conversational commerce tool that will hopefully aid in turning conversations into conversions. Here is an article to help guide you on how to optimize chats conversations.(https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store).

Finally, please ensure that your Shopify Ping app is up to date so that you have the best experience with the app and Shopify Chat. https://www.shopify.com/ping

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

MARJ Butik

gayet sade. kolay. bir kaç özellik daha eklenebilir. beğendim kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Developer reply

February 26, 2021

Hi MARJ Butik, thank you for leaving a review and the feedback!

I'm happy to hear that you find the app easy to use. Please download the Shopify Ping app (https://www.shopify.com/ping) to your Android or iOS mobile device to gain access to more features like availability hours and saved replies. I'm including the link to the Shopify Chat help doc for more on setting up Shopify chat and the customer experience. https://help.shopify.com/en/manual/ping/shopify-chat

Feel free to update your review at any time and if you have any additional feedback or have any questions, please reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

RETRO VERSO

Please provide the option to start minimized instead of just popping up.
This could be experienced a bit too pushy for the visitor and have a negative impact.

Developer reply

February 24, 2021

Hello RETRO VERSO, thank you for review and feedback!

I will be sending your feedback to Shopify Chat developers. One thing to note, a first time visitor will see the collapsed chat widget. The chat window will appear expanded to customers who are returning to the store within 7 days of their previous visit.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping