Shopify Inbox , 4,177 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

February 29, 2024

Excelente aplicaciòn de la plataforma, asì es màs fàcil poder contestar directamente a los clientes sin tener que bajar diferentes apps.

GRUPO COMSA
Mexico
9 months using the app
December 17, 2023

It's a very direct way to communicate with customers.

Home Bars and More
United States
Almost 2 years using the app
April 15, 2024

super aplikace, online, hned, možnost přidávání fotek/souboru

Batohiro
Czechia
2 months using the app
January 8, 2024

I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.

ESH
Guatemala
Over 1 year using the app
February 9, 2024

Great way to connect with customers!

Bloc Bags
United States
4 months using the app
Edited February 28, 2024

Super simple integration with great features. It's a straightforward app that makes communicating with website visitors easy, while removing all the unnecessary functionality/services from other chat bots.

TayCo Brace
United States
3 months using the app
Edited February 9, 2024

i would give a 3 because it WILL NOT ALLOW ME TO. It really bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. So - I was giving higher but dropped it down to a three because reviews are not legit.

EzLightWraps
United States
About 2 years using the app
February 14, 2024

Me gusta que las notificaciones lleguen en tiempo real.

Caliza Jewelry
Mexico
Over 1 year using the app
April 15, 2024

Very good.

JDM Alliance LLC
United States
Over 1 year using the app
January 16, 2024

Great app, does what I want it to do

Hydrogenix
New Zealand
3 months using the app