Shopify Inbox

Connect with customers and drive sales with chat– for free

  • Popular with businesses in the United States



4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    54% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    8% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    14% of ratings are 1 stars
331 - 340 of 768 reviews

Goldschmiede Hecken

was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.


Please i need help. I want to uninstall this app but there is no such option. When i click on the Apps menu , this Inbox app does not appear

Developer reply

March 8, 2022

Thank you for reaching out and bringing this to our attention. If you'd like to uninstall an app, then we've got a step-by-step guide to help you with that right over here: However, if you'd like to set up Shopify Inbox and give the app a try, then please follow our setup guide here:

If you need further assistance with Shopify Inbox, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center ( and log in to your account to create a support request. Thanks! -Elias, Shopify Support

American Soft Linen

This app is perfect
During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend

Hogman's Custom Rods

I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.

FatMan's Garage

Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.

Love Edgy

it is easy to go to and i love the site i would shop here again it is the best site to shop on i went to and looked around to see if i could get free shipping and i did

Excellent!...we use it everyday, helps us to talk to customers and answer their queries straightaway

Madison River Fishing Company

better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.


Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.

Developer reply

March 8, 2022

Thank you for taking the time and sharing this review. We're glad to hear that our app is working well for you! If you need help with fixing the the HTML code appearing on the template, then this is something that our Support team can help you with. Please visit the Shopify Help Center ( and log in to your account to create a support request. Cheers! -Elias, Shopify Support

MWC - Military Watch Company

Location United Kingdom

We used the app a few years back and the staff didn't get on with it but now they use it on a regular basis because it's much more user-friendly and saves a great deal of time. Anybody who used in the past and found it a bit clunky should take another look. In summary I would say that its hugely improved and first rate now so 100% recommended.

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