Shopify Inbox

Connect with customers and drive sales with chat– for free

  • Popular with businesses in the United States



4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    54% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    8% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    14% of ratings are 1 stars
341 - 350 of 769 reviews

MWC - Military Watch Company

Location United Kingdom

We used the app a few years back and the staff didn't get on with it but now they use it on a regular basis because it's much more user-friendly and saves a great deal of time. Anybody who used in the past and found it a bit clunky should take another look. In summary I would say that its hugely improved and first rate now so 100% recommended.

Compact Camping Concepts

We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars.

Developer reply

March 8, 2022

Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support

Inspiring Jewellery

Excellent experience. Its really easy to use and good way to interact with customers. I had a great experiance!!

BB's Catwalk

It is very handy and efficient for communicating with customers, also I can send files and pictures, etc which is very convenient.

Skin Care By Suzie

I tried this on, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.

Developer reply

March 8, 2022

We really appreciate you taking the time to break down what you like and don't like about Shopify Inbox, and I will be passing on the suggestions you've made on how the app can be improved. Thank you for writing your review and I hope the app continues to be of use to you and your business moving forward. -Victor, Shopify Support

Eva Trends

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

Developer reply

March 8, 2022

Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support

Atelier Murri

On utilise cette app et c'est vraiment pratique pour nous. Ceci permets de parler directement avec les clients via un seul chat.


The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!


This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.


love it very useful and easy. Clients can contact us very fast for all questions or concernes. We can even keep the conversation. love it.

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