Shopify Inbox , 4,173 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

December 18, 2023

Great, at no additional cost, but would be good if you could paste screenshots rather than having to save and attach

The Cupcake Room
Australia
Over 2 years using the app
December 13, 2023

Love it. Great way to communicate with customers from you smart phone!

The Sudsy Soapery Natural Products, LLC
United States
Over 2 years using the app
December 18, 2023

Works great to get in contact with customers.

Naked Sushi
United States
About 4 years using the app
December 28, 2023

It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.

LasVegasFurnitureOnline.com
United States
2 months using the app
April 1, 2024

Wonderful I love it!!

Pink Ice Jewelry
United States
About 1 year using the app
December 12, 2023

Great tool to keep customers in contact with you about their orders.

Deep Nerdd
United States
Over 1 year using the app
March 4, 2024

good way of communication with our customers.

Makobi Jeans USA
United States
7 days using the app
February 26, 2024

simple and nice

DAGMAWIT™
United States
4 months using the app
Edited March 5, 2024

I like it

easy to use
it will be easier if we have saved note

Naji Craft
New Zealand
15 days using the app
January 30, 2024

It is so very easy to use.

The Chef Shop Belfast
United Kingdom
Over 2 years using the app