Shopify Inbox , 4,174 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

April 7, 2024

Easy to use!

handmade with love(less)
United States
Over 1 year using the app
January 21, 2024

Overall functions are very helpful. It'd be more effective, if messages are classified/assigned to various levels according to the importance.

Pi-Mart
United States
3 months using the app
April 17, 2024

Me gusta mucho, solo que en la app del movil hay veces que no se guardan los cambios.

MASSIMA RITA
Chile
Over 1 year using the app
January 9, 2024

Simple, Facile et Efiicace. Shopify Inbox nous avise lorsque une personne envoie un message sur le chat.

MISENCIL
Canada
6 months using the app
April 5, 2024

Excellent app

Pupps
United Kingdom
10 months using the app
January 29, 2024

IT'S A EXCELLENT APP, LOVE IT

I & I ana's creations 2022
United States
10 months using the app
April 15, 2024

its been good, but there isnt

The Guppy Garden
Australia
9 months using the app
November 27, 2023

An easy way to communicate with customers right away. It's also a quick method for responding while shopping on the site. Love it! Thank You,
Kat Mar Adams

KAT MAR ADAMS
United States
Over 2 years using the app
April 20, 2024

Easy to install and use.

Whimsy Custom Gifts
United States
About 1 month using the app
December 12, 2023

Absolutely love this inbox it has helped my business so so much ...thank you Shopify for adding this to our platform. Love it. -

Vintage Vogue
United States
10 months using the app