Reviews (5,733)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

Edited November 15, 2024

User friendly.

Shield Cosmetics & Skincare Corp
United States
About 3 years using the app
June 19, 2024

super helpful-excellent means for interaction with customers

Hex Garage
United States
Over 1 year using the app
June 20, 2024

Great app, no issues with it. Works as it should.

Taheebo Wellness Tea
United States
Almost 2 years using the app
August 12, 2024

Good

Ettoe Online (Pty) Ltd
South Africa
4 months using the app
June 13, 2024

Shopify Inbox has been a fantastic tool for managing customer communications. It's user-friendly and has significantly improved our ability to respond quickly to customer inquiries. The integration with our online store is seamless, and it has helped us maintain a high level of customer satisfaction. Highly recommend this app for any Shopify store looking to enhance their customer support.

Mirelle
Australia
9 days using the app
July 16, 2024

Nice Feature and Very Helpful

Credible Tees
India
13 days using the app
June 2, 2024

Customer info and basket contents with message makes it very easy to respond.

PEAK CHOCOLATE
Australia
About 2 years using the app
July 10, 2024

muito prestativo

DUEROS Brasil
Brazil
Over 1 year using the app
July 8, 2024

Super handig, meteen contact met de klant

Natuur kapper shop
Netherlands
5 months using the app
November 11, 2024

utile e facile, mi mette a contatto coi clienti

Barbara D'Alessandro
Italy
9 months using the app