Shopify Inbox

Connect with customers and drive sales with chat– for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 60% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars

Filter and sort reviews

501 - 510 of 660 reviews

JOCKMAIL

Location Australia
Time spent using app 17 days

Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!

Sportspower Bundaberg

Location Australia
Time spent using app 8 months

This app has helped me connect with customers and assist with their questions. The ability to email customers if they disconnect is fantastic. The conversion rate for chat is also a plus!

Velin Fashion

Location United States
Time spent using app 2 months

I'm using this app and I like it better than using other apps in my website, I highly recommend it with this app you can connect your facebook page.

Developer reply

February 24, 2022

Hi there, Velin Fashion. Thanks for leaving a review! We're so happy to hear that you love Inbox, and it's Facebook integrations. Having the ability to talk to your customers across multiple platforms in one place is definitely a great feature of the app! We're happy you're enjoying the value it brings to your business, and your customer service workflows! -Imogen, Shopify Support

備前屋本店

Location Japan
Time spent using app About 2 years

普通に、標準機能として使いやすいと思います。
lighthouseにdocument.write()を使ってるのは良くないと言われてしまう事が困るのと、
FAQを登録して候補を見せてくれる機能があるという事無いです。

Modish. Smart Shopping!

Location United States
Time spent using app 3 months

I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.

Developer reply

February 24, 2022

Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support

dimplesusa

Location United States
Time spent using app 4 days

Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat!
**** TO IMPROVE PLEASEEEEEEE!
Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.

Developer reply

February 23, 2022

Thanks so much for this feedback, it is great to have this suggestion regarding blocking spam. I will be sure to pass this onto the developers! -Ivy, Shopify Support

SHOP SSEU - SIRENA SYSTEM EUROPE

Location Spain
Time spent using app Over 2 years

very useful and professional. The customers contact with us easily and we can reply to them offering a good service.

Developer reply

February 22, 2022

Thank you for writing your review and I'm delighted to hear that the app has helped you stay in regular contact with your customers! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support

Lar Corbett Sports

Location Ireland
Time spent using app Over 2 years

Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.

Developer reply

February 22, 2022

I'm delighted to hear that the Shopify Inbox app has allowed you to better manage communication with your customers and stay on top of queries as they come in. Thank you for writing your review and sharing your experience using the app here. -Victor, Shopify Support

WinesBIO

Location Belgium
Time spent using app 5 months

Dit is een heel functionele app en een echte toevoeging aan het Shopify platform. Reeds veel klanten geholpen met de Inbox.

SpeTool

Location China
Time spent using app 3 months

It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?

Developer reply

February 22, 2022

Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support

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