Shopify Inbox , 1,642 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
May 11, 2022

Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.

Wise Line Tools
Time spent using app: 3 months
May 11, 2022

The app is nice and easy to set up, it's simplistic in its use and so far I've had no issues. So I think it deserves 5 stars

Art Therapy Online Courses
United Kingdom
Time spent using app: 24 days
May 11, 2022

So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.

Boucles Project
Time spent using app: 6 months
Shopify replied June 17, 2022

Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: Cheers! - Brie, Shopify Support

May 10, 2022

We use this app to help with customers to contact us right away while still shopping. Very helpful, we love it!

Coach Tiff Shop LLC
United States
Time spent using app: 11 months
May 10, 2022

I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.

United States
Time spent using app: 5 days
May 10, 2022

Intuitif, facile autant pour les clients que pour l'administrateur. Je suis satisfaite. Je recommande donc cette application
Time spent using app: 4 months
May 10, 2022

Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank

Time spent using app: 16 days
May 9, 2022

It's practical and is available on iPhone. Getting answers for our clients is a breeze with this app. You have the option to program a couple of common questions with their respective solutions. Sometimes, that's all that the customer wants. For example, make sure to include a question related to refunds. It seems that's a prevalent question among customers.

The Gaming Eagle
United States
Time spent using app: 2 months
May 9, 2022

very nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nice

United States
Time spent using app: About 1 year
May 9, 2022

It's get me to respond to clients inquiries in realtime. Which often leads to a sale of the item their inquiring about.

United States
Time spent using app: Almost 2 years