Shopify Inbox , 4,106 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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Esta muy bien para cuando los clientes te chatean, pero deberías poder tu abrir a los clientes para decirles cualquier cosa respecto a sus pedidos y no tener que enviar un email cuando por email todo es más lento. Por lo demás es bien
The chatbox is great to have only if we can respond in time.
The notifications are quite late. This needs to be improved.
Hi there, ICKREATE. Thanks so much for taking the time to a leave a review for Inbox. This delay issue you're seeing with notifications is something our team is aware of, and is actively working on resolving. If you could, it would be great if you reached out to us via this email address: inbox@shopify.com, so we can collect some data regarding the device you're using where notifications are slow. This information would help the team in resolving this issue. Thank you. -Imogen, Shopify Support
It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.
Hey there, Freckled Sage. Thanks so much for taking the time to leave us a review for Shopify Inbox. Your complaint about having to logout entirely to switch between stores is one that we have absolutely heard of before. I'm happy to let you know that I will be taking this feedback to our Product Development team, so they can look into adding some sort of switching functionality in the future. Though I can't comment on a timeline, you can rest assured that your feedback has been delivered. -Imogen, Shopify Support
It's got potential but still needs work. I rarely seem to get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers.
Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link, https://bit.ly/3c5icUc, and they can assist you with troubleshooting. -Imogen, Shopify Support
Well made application however cannot be useful in a multi-account setting...
Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.
Hey, there. Thanks for taking the time to leave a review for us on Shopify Inbox! We take all feedback regarding our products with the highest of importance, and greatly appreciate you taking the time to request a way for Inbox to integrate with multiple stores at once. I've gone ahead and passed this information to our Product Team so they can look into adding it in a future update. Thanks agai for your review! -Imogen, Shopify Support
So far the app is okay. I’m finding that there is a notable lag from customer message to notification…often 10-15 minutes has passed and the customer is no longer there. I’m worried this will start to cause a negative impression. Is there anything that can be done to improve the notification speed so that it’s instant?
Thank you for taking the time and bringing this to our attention. If you're experiencing a delay with the message notifications, then it looks like we’ll need to access your account in order to resolve the issue and determine whether it's an expected or unexpected behaviour. While we’re not able to provide account-specific support via the Shopify App Store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.
Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.
At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at shopifyping.com
Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at ping@shopify.com
Warm regards,
Veronica N.
Senior Support Specialist - Ping
It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices.
We have just launched Shopify Ping for desktop! Login with your store credentials at shopifyping.com and enjoy chatting with your customers on the easy to use desktop version.
If you have any questions, don't hesitate to contact us directly, ping@shopify.com.
Best regards,
Veronica N.
Senior Support Specialist - Ping
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.