Shopify Inbox , 4,161 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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Most of my customers are unable to receive my responses even when they are online, and also my responses are going to their spam and junk folders so a lot of the times they don't even know that I've responded to their inquiries.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I really like this as an addon to my Shopify store.
I wish I was able to edit and delete sent messages, however.
Keep it up,
Argiris
Good app
Looks Very Great i love it
Yes it seems to be getting more commonly used as time goes on.
The notifications don't always work, but this has been a great way to improve our customer service, and the speed in which we get our customers what they need. Everything works pretty seamlessly in the chat (giving discounts, links to product pages, even being able to see a brief overview of the customers profile) and this allows our team to work quickly, and efficiently.
Works really well. Not as full-featured perhaps, but does what it's supposed to (and it's free)!
Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars
great app, but it would be good to have some sort of notification there is an email waiting (like a sound or something)
So far it's worked well for us.