Shopify Inbox

Connect with shoppers and drive sales with chat – for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Use Shopify Inbox to turn browsers into buyers


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars

Filter and sort reviews

61 - 70 of 133 reviews


Location United States
Time spent using app Almost 3 years

I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.

Grandpa's Goody Getter

Location United States
Time spent using app 21 days

It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.

Adonia Organics

Location United States
Time spent using app About 1 year

Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.

Developer reply

April 16, 2022

Thanks so much for taking the time and sharing this review! We're delighted to hear that our app is working well for you, and we can see how having the ability to switch stores for merchants that manage multiple stores can be a handy feature - we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support

Vitayes Instant AgeBack Cream

Location United Arab Emirates
Time spent using app 6 months

good app, happy using this app, and you can download it on your mobile...
service and customer service are good enough


Location United States
Time spent using app 8 months

Love that is is integrated. I never miss a message and love the way it is set up to send the message via what the customer picks to communicate


Location Portugal
Time spent using app 5 days

Works very well for instant messages. If we are not online, we receive the message and customer data on the inbox app or Shopify, and we can reply later. The only "bad" is I cannot personalize the chat button text, which is not right for my brand voice. But I love it.

Developer reply

April 2, 2022

Thank you for sharing this review. We're delighted to hear that Shopify Inbox is working well for you! We understand that more personalization of the chat button is an important feature for you, and we'd be happy to pass this feedback along to our development team. Thanks again! -Elias, Shopify Support

Location Canada
Time spent using app 4 months

I like this app. I've connected my cell phone and can trust that if a customer has a question I will be able to respond to it right away.

VERO Watch Company

Location United States
Time spent using app 7 months

We have seen an increase in sales from using Inbox to chat with customers with questions about specific products. The FAQ auto response is awesome and saves us a ton of time answering repeat questions. I really like that if we don't get back to a customer right away with their answer, our responses are sent to them via email. Great add on.

Flippin Goodies

Location United States
Time spent using app About 2 months

This app makes it easier for me to monitor my selling channels and any customer interaction in one place. It has help in gaining sales and repeat customers

Snob The Boutique

Location United States
Time spent using app Over 1 year

The app is so helpful and convenient with helping me maintain contact with my customers. The Auto responses are great as well.