Shopify Inbox , 1,938 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

August 12, 2022

This app is great! It allows consistent communication with your customers and it's easy to use. I only wish it would send customer's message to my email when I'm not available.

United States
8 months using the app
Shopify replied August 26, 2022

So glad to hear you're enjoying the app! If you receive a message from your customers when you are logged out of Shopify, you should be receiving an email notification by default. This would be sent to all staff members with Inbox permissions, so I'd recommend double checking those settings if you aren't receiving the emails. If everything looks good there, feel free to reach out at, and we'd be happy to help you troubleshoot that! - Brie, Shopify Support

August 12, 2022

Facil de usar, buena interfaz, cumple para lo que está diseñada. Buen tamaño y ubicación del contenido.

United States
8 months using the app
September 4, 2022

Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.

Danam Antik
5 months using the app
July 8, 2022

Shopify Inbox is efficient and excellent, this app is absolutely essential at creating excellent purchasing experiences and assisting customers through the purchasing process.

About 1 year using the app
July 19, 2022

Momentan gefällt sie mir sehr gut. Ich kann auf die Nachrichten schnell und unkompliziert beantworten

12 months using the app
July 4, 2022

I liked this application, i can see the notification each and every time a customer reach out to me.

United States
Over 1 year using the app
April 14, 2022

the inbox system works well, not always connecting via safari but works faultlessly on chrome. great product .

Porsche Spares UK Ltd
United Kingdom
About 4 years using the app
May 23, 2022

i like that it has automated replies so when someone across the world messages us, I don't have to be awake

Over 2 years using the app
November 8, 2022

Instalação é bem simples, vou começar a ultilizar e ver como a ferramenta se comporta nessa integração.

Amashy Store
29 days using the app
May 12, 2022

very good, I likte this app, this is the most convenienct I have used,pls go on and develop more useful app

United States
Over 2 years using the app