Reviews (5,733)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.
Handy tool, if your not available and a customer messages on the website you can rely and the customer is notified and replies.
Works well with our store and we have helped many customers with their answers that turn into sales
So Far so Good.
We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.
We need a feature where we can save the chat logs to email to customers who request it.
Gostei
Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing.
Otherwise a great addition to our store.
Great!
This is awesome. I prefer this chat function, versus emailing my customers from the business email address. this way, everything stays on my shopify site, and its essentially like texting. Efficient, safe, I love it!