Shopify Inbox , 3,880 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

December 16, 2023

Na primeira não vi a mensagem do cliente, aí atrasei a resposta!

ELKA
Brazil
23 days using the app
February 12, 2024

I would like to have more details about the customers and what pages they are on. Also more promotes for them on different pages

Mintwood Home
United States
June 19, 2023

I recently started using the Shopify Inbox app, and I must say it has been a game-changer for our business. The app has made it incredibly convenient to manage and stay on top of our customer conversations. The intuitive interface and features allow us to respond promptly to inquiries, provide exceptional customer support, and ultimately enhance our overall customer experience. The ability to centralize all communications in one place has saved us time and improved our efficiency. I highly recommend the Shopify Inbox app to any business looking to streamline their customer communication process.

JEWELIFY
United States
4 months using the app
March 21, 2024

GREAT COMMUNICATION, IT WILL BE BETTER IF WE CAN USE OUR OWN MAIL

NOLA S & G
United States
August 5, 2023

Works great so far! Havent had any issues any issues and keeps me in contact with my customers. Enjoying the services offered by Shopify.

Galactic Pickers
United States
10 months using the app
Edited December 5, 2023

Bis jetzt alles super

IPTV-Premium-Worldwide
Germany
17 days using the app
March 12, 2024

I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps

Wander + Lust Jewelry
United States
Edited January 20, 2024

Muy buena integración para facilitar la comunicación con clientes y prospectos, además de poder recibir notificaciones en la computadora, puedes usar la app que lo hace todo más ágil. También puedes recibir las notificaciones en el Apple Watch.

Tienda EBC
Mexico
3 months using the app
August 24, 2023

Very good, solid app which fits in well with workflows while keeping bloat to a minimum.

My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern.

It would be great if it only appeared when there's an actual message for customers.

Renda
Australia
Over 1 year using the app
Shopify replied August 29, 2023

Hi, thanks for your feedback. I definitely hear you and can understand that the notification badge in appearing for new visitors can cause some confusion. I'll be sure to pass on your thoughts to our internal development team, so that they're aware of the need to customize or disable the notification badge. Thanks again! -Kimi, Shopify Support

January 8, 2024

werkt fijn

Sober Stoer & Mij
Netherlands
About 1 month using the app