Shopify Inbox , 1,645 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
June 28, 2022

Me gusta esta app, deben de mejorar algunas cosas con las integraciones de Instagram, Facebook etc, seria genial si pudieran integrar Tiktok u otras aplicaciones.

Time spent using app: 8 months
June 27, 2022

I love that the app can also be on my mobile, so I can get notifications on the go. I have had interactions the same day the app was install. I would recommend this for any business owner with a website.

United States
Time spent using app: 12 months
June 27, 2022

This is feature is amazing! I wish the 'contact us' form would flow into Shopify Inbox, too, as to reduce the number of inboxes our team has to check. I think a Desktop App for Macbook would be useful, too.

Paper Pieces
United States
Time spent using app: About 1 hour
Shopify replied July 16, 2022

Hi there, Paper Pieces. Thanks so much for taking the time to leave a review for Shopify Inbox! We're happy to hear that you love Inbox! Thanks for providing us these great pieces of feedback on linking Inbox to your Contact Us page, and your idea for a desktop app for iOS. I'm happy to pass this information along to our product team for their consideration! It's ideas from feedback like this that allow us to continue to build and better our products, so we appreciate what you've shared with us! -Imogen, Shopify Support

June 27, 2022

Shopify inbox is the only one of its kind. Here are three reasons why you need this app
1. It integrates your messages in one place. IG, FB, and your store chat with customers are in one easy and convenient place. This saves me so much time. 2. Being able to share the store's discounts as well as the products makes it very convenient for my customers and myself. I can see which page potential customers are on and the products they've added/removed from their cart 3. You get a view of your customer's journey as it shows the pages that your customer is chatting from when they chat with you from your website

Banana Avenue Boutique
Time spent using app: About 1 year
June 27, 2022

Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.

4S Graphics
United States
Time spent using app: Almost 3 years
June 27, 2022

je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets

Time spent using app: 3 months
June 27, 2022

Super toch deze conversatie met de klanten. Alleen jammer dat de inbox niet meer links in het menu staat, maar ik dat in moet toetsen in de zoekbalk. Voor de rest top.

Whitezand Webshop
Time spent using app: 11 months
June 26, 2022

Shopify Inbox is extremely useful, which allows me to obtain emails from my customers and respond at an appropriate time.

United States
Time spent using app: 8 months
June 26, 2022

i love you it, it s a good app, so my customer love when i speak then. thanks...............................................

Time spent using app: About 2 months
June 26, 2022

Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.

Police Pass
United Kingdom
Time spent using app: 5 days