Reviews (5,677)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

May 15, 2024

Muito bom

Pituka Wear
Portugal
Over 2 years using the app
July 16, 2024

facil de usar y muy útil

onrushw23fh
Spain
5 months using the app
February 13, 2024

Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!

Rene's Creations Boutique
United States
Over 4 years using the app
Shopify replied February 21, 2024

Hi there, Rene's Creations Boutique.

Thank you for stopping by and sharing your experience.

We're sorry to hear you haven't had an ideal time navigating the app. I understand there's been a delay between messages sent and received.

I'd like our team to take a more detailed look into the issue and troubleshoot with you. If you'd like, you can contact our team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

May 30, 2024

https://949535-84.myshopify.com/discount/XN0A6PQJPCDC

Sami Asli🌿 💙✅️
Norway
4 months using the app
April 17, 2024

Excellent app for quick and immediate correspondance with customers! I recommend using this app.

Blakonik
United States
8 months using the app
March 14, 2024

i like it but wish it had office hours rather than people asking questions at all times of night

Early California Antiques Shop
United States
4 months using the app
April 15, 2024

Intuitive and good function

BGreater Shoes
United Kingdom
Over 1 year using the app
Edited October 15, 2024

:) ME GUSTA

Tienda Oficial Charros Jalisco Béisbol
Mexico
4 months using the app
December 12, 2023

Great tool to keep customers in contact with you about their orders.

Deep Nerdd
United States
Over 1 year using the app
November 21, 2023

Hello,
Thank you for the app. We have been using Shopify Inbox for the last 2 years for free and it is good app to communicate with customers. We recommend it.
Best regards.

Destina Home
United Kingdom
Over 1 year using the app