Shopify Inbox , 2,627 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient customer communication and sales conversion enhancement. It consolidates all customer interactions into a single dashboard, allowing for instant responses and customizable autoresponders. Features like quick replies, product link sharing, and chat assignment are highly valued. It's user-friendly, integrates seamlessly with Shopify, and provides valuable data like customer profiles and order history. It's free, easy to onboard, and customize, making it ideal for direct customer communication, particularly for single-store merchants.
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So far so good! The customers seem to be enjoying being able to contact us directly from the site. It's also great that there are built in automations that the customer can use when we're not online.
The app is great for the chat and customers love it. We need a place for customers to enter their name and for us to search for customers via name, as well as be able to search for keywords inside the conversations.
Hi Diva's Den, thank you so much for taking time to leave this review. Sounds like things are going well and the app is useful for you, great! -Ivy, Shopify Support
Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.
I enjoy that I can quickly interact with our customers and directly link or recommend products to them.
It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.
Hi, there. Thanks so much for leaving a review for Shopify Inbox! We're happy to hear it's helping you communicate with your customers! Your suggestion regarding customizing where the the chat can be located on your website is a fantastic idea! I will bring that feedback to our Product Team so they can look into bringing this functionality to live. In the meantime, you may be able to hire a Shopify Expert to edit your theme coding so you can move your Inbox window into the desired location. You can look through the list of potential Experts at the following link: https://bit.ly/3HkZ0R4. Thanks again for leaving a review for us! -Imogen, Shopify Support
Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.
I recommend this tool 100%. Is easy, friendly, and very convenient to use. Keep real-time track of the visitor to your store. Help you to answer their question about your products or services and the most important new leads for future campaigns or promotions. Don't waste your time...download and install today.
Uso la aplicación para ver quien se ha dirigido a nosotros a través del chat y echo de menos que me avise directamente cada vez que ocurra. Gracias
A fecha de 13-02-2023 Estoy satisfecho porque recibo avisos de las interacciones en mi tienda Inbox. Gracias.... Modifico la puntuación
Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.
I'm delighted to hear that the Shopify Inbox app has allowed you to better manage communication with your customers and stay on top of queries as they come in. Thank you for writing your review and sharing your experience using the app here. -Victor, Shopify Support
very useful and professional. The customers contact with us easily and we can reply to them offering a good service.
Thank you for writing your review and I'm delighted to hear that the app has helped you stay in regular contact with your customers! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support