Shopify Inbox

Connect with customers and drive sales with chat– for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

Use Shopify Inbox to turn browsers into buyers


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 63% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars

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1 - 10 of 114 reviews

EliKo Glow

Location Canada
Time spent using app About 1 hour

Doesn't support multiple stores, once logged in to 1 store will not get push notifications for the other store.


Location Germany
Time spent using app 26 days

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

Sofia Al Asfoor

Location Bahrain
Time spent using app About 1 year

I wish there were more customization features, being able to control the size of the box, and font. The chat box takes a big chunk of the website. There is also no control over the auto pop-up.


Location United States
Time spent using app 7 months

I've tried to remove this several times and it just keeps popping up on my shop. I dislike it because it's extremely slow/slows down my site and makes me drop in google ranking. What I don't get it how I completely deleted it and it just decided one day to reinstall. Now I can't get rid of it. Two thumbs way down. Fix the bugs and the speed and maybe I'll change the review.

Developer reply

September 20, 2022

I am sorry to hear that you've had issues uninstalling Shopify Inbox and that you're still seeing it appear on your storefront. I'd recommend getting in touch with our support team directly so that we can authenticate you on your account and look at helping you remove the app from your Shopify store: -Victor, Shopify Support

Location United States
Time spent using app 5 months

I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.

Developer reply

August 18, 2022

Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled ( and cross-site tracking is allowed (

That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center ( and log into your account to create a support request. Cheers. -Elias, Shopify Support

Libra Cable Technologies Inc.

Location United States
Time spent using app 4 months

I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.

Developer reply

August 16, 2022

Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team ( to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support


Location United States
Time spent using app 12 months

All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time

Developer reply

August 15, 2022

Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive.

Please send an email addressed to Victor to and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support

Scruples Boutique

Location United States
Time spent using app 9 months

Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?

Developer reply

August 15, 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here.

Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox.

If you're still interested in using the app, please send me an email at and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support


Location Germany
Time spent using app 2 months

Leider funktioniert die App nicht mehr. Seit ein paar Tagen wird der Chat plötzlich nicht mehr angezeigt.

Larceys Smirky Jerky

Location Canada
Time spent using app 3 months

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

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