Shopify Inbox , 1,612 reviews
annoying app. should be delisted from the store. Repeatedly receiving emails and its too much annoying
Thank you for taking the time and sharing the feedback. We can certainly appreciate how it feels to receive unwanted emails. If you’d like to uninstall our app, then we've got a step-by-step guide on how to do that here: https://bit.ly/3knkyFK. If you need further support with our app, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on my phone when I'm out of the office. NOR do I want to be available 24/7 !
Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial for enhancing the experience of our app, and we'd be happy to share this as a feature request to our development team.
That being said, we understand that you don't want to be available 24/7 and you don't want to access Shopify on your phone. In this case, you may find the third-party app, Tidio - Live Chat & Chatbots (https://bit.ly/3GDh5Ku), more suitable for your needs. Tidio offers both live chat and chatbots, so you can use the app in the office and the chatbots can answer the more common questions when you're out of the office. Their app also integrates with mailing services, such as Mailchimp and Klaviyo, if that's something you're looking for. Cheers. -Elias, Shopify Support
I can't reconnect back to Instagram and messenger. It says business manager error, also I have changed the business manager and I see the same issue and also get back the Apple Business Chat.
Thank you for getting in touch and letting us know that you're experiencing this issue. This is something I'd like to help you with, so if you're still unable to connect Shopify Inbox to Instagram and Messenger please email us at email@example.com for assistance. -Victor, Shopify Support
EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.
Hi there, SaltCritters. Thank you for taking the time to leave us a review for Shopify Inbox. You have a few different things mentioned in your review here, so I'm going to take a few moments to address them. In terms of your slow notifications, please ensure that you're running the most up to date versions of Shopify Inbox, Safari, and Mac iOS for your device. Updating all of these to their latest versions should help you receive your notifications in a timely manner. In regards to the request for a search function, I've gone ahead and made the Inbox developers aware of your request for such a thing. We've long had requests for this feature, so the more feedback we get to stress it's importance, the better! Lastly, to address the spam situation, I've also gone ahead and requested that our team look into adding a spam or bot filter to Inbox. This would help mitigate the impact these spammers have on your business. All live chatting apps and programs are abused by spammers (even our Support Team gets a large amount of spam every day!) so having a tool in place to mitigate it's impact would indeed be valuable. I can't comment on when these features may be added, but you can be confident that the team has been made aware of your review. -Imogen, Shopify Support
Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!
Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. This is an issue with many live chatting programs out there (even our support team gets loads of spam messaging everyday), so having tools in place to help mitigate the impact of this spam is important. A tool such as a spam filter has long been requested, so I'm happy to pass your review here to the Inbox Team to serve as another example of why such a filter would be valuable. For now, when these spam messages come in, you can click the red '!' that appears in the top right of the chat to block the user and prevent them from reaching out again. -Imogen, Shopify Support
I am constantly being bombarded with people trying to sell me adverting or their resume on helping to make my site better. I am just starting out and my budget at the moment is thin, as soon as I tell one person no another takes its place. so my experience to say to least is it has been very annoying. I can't get any work done because of answering texts or emails on the matter from the shopify inbox. The shopify inbox from my understanding is suppose to be there for my customers, not ppl selling or pushing their products or agendas onto you. I am extremely close to uninstalling shopify inbox off of my store if this keeps up. I am very dissatisfied with it.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. I'm sorry to hear that folks are taking advantage of you trying to offer support to your customers by flooding your inbox with unsolicited service offers. I absolutely understand how that can be incredibly annoying and problematic. I've gone ahead and passed your review and feedback along to the Inbox Team. I can't say what may come of the feedback, but you can feel confident in knowing that the Inbox Team is aware of this issue.
The Inbox Team added the ability to block users and prevent them from messaging you anymore via Inbox, and I'm happy to let you know how to do that. When you get a new conversation and open it up to view their message or reply, you'll see some symbols on the top right. One of those symbols will be a red '!'. You can click this symbol and then block the user who sent you the message. By doing this, this specific user won't be able to message you any more. Hope you find this helpful! -Imogen, Shopify Support
Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox. We appreciate you letting us know that the amount of notifications you're receiving are annoying. I'm happy to let you know that you can control your notification settings within your Shopify Inbox App. Check out these steps: 1.) Login to your Shopify Admin. 2.) Access the 'Shopify Inbox' app from your admin. 3.) On the left hand menu, click the 'notification' menu item that appears underneath 'Inbox.' 5.) Scroll down to the 'Notification Triggers' section and un-check the email notification boxes. This should lead to a reduction in those annoying email notifications for you. -Imogen, Shopify Support
Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.
I wish there were more customization features, being able to control the size of the box, and font. The chat box takes a big chunk of the website. There is also no control over the auto pop-up.
Thank you for taking the time to share your feedback with our team. We appreciate your request for more control with styling of the app, and we will be sure to share this back with our development team. -Olivia, Shopify Support
I've tried to remove this several times and it just keeps popping up on my shop. I dislike it because it's extremely slow/slows down my site and makes me drop in google ranking. What I don't get it how I completely deleted it and it just decided one day to reinstall. Now I can't get rid of it. Two thumbs way down. Fix the bugs and the speed and maybe I'll change the review.
I am sorry to hear that you've had issues uninstalling Shopify Inbox and that you're still seeing it appear on your storefront. I'd recommend getting in touch with our support team directly so that we can authenticate you on your account and look at helping you remove the app from your Shopify store: https://bit.ly/2AWw5VA. -Victor, Shopify Support