Shopify Inbox , 4,153 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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absolutely terrible once again!! I dont know who is responsible for the development of this branch, but it should be fired long ago. Shopify inbox is almost as bad as the previous iteration: 1 - When a customer tried to start a conversation the dialog caption is asking for payment info, when presenting a field asking for the email. Payment info?? What?
2 - app continues to fail to notify, or notifies later almost every time there is a chat, leading to more losses in sales. A disgrace!!
Thank you Bem&star Essencial for your review, feedback and patience!
I understand the frustration of not having access to same the same features offered on iOS for Shopify Ping. Our goal is to have the same features across all three platforms (iOS, Android and shopifyping.com) this year - including saved replies, availably hours, product sharing and more! You will start to see some features begin being rolled out in Spring of 2021 and updates will continue throughout the year.
Your feedback is very important to us as we use it to improve Shopify Chat and Ping. If you ever have any questions, or additional feedback please contact us directly at ping@shopify.com and we would be happy to help.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Why we cannot give negative stars?? Minus 1000 for us, it installed by itself on a perfectly working chat (Ping) and is now asking our customers for their phone number to start a simple chat, we basically lost every contact with our customers, shame on you!
We got this app with the hope of converting site traffic into sales. Unfortunately, this app has been crashing from the start. 1. We're able see msgs being sent from the site but receive error msg when trying to reply:
3. Unable to open the App after closing, kept getting the 'white screen of death' with the Ping logo
4. At app startup, keeps going back to setup: 'Add Shopify Chat'
Can't work. I can't view my message. The web can't be loading this app may have a big problem. I have try several day it is still can't view it. How to do that? come on. omg.
Thank you for writing your review and I'm sorry to hear that you've had this issue. If you can't load the app I would recommend checking that you have the latest version installed, and if you do, uninstalling and reinstalling the app to see if that solves the problem.
If the issue persists, please contact our support team directly so that you can be authenticated on your store and this issue can be investigated in more detail. You can contact them via this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time
Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive.
Please send an email addressed to Victor to inbox@shopify.com and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support
A FUTURE FIVE STAR APP WITH ADDED FEATURES
Overall, the integration is great. We shopify business owners really need this, and since all the app developers are gouging us on their monthly fees, I really enjoy the abilities this app offers. However, there are things that are a necessity to add to the app to make it functional to everyone.
1. Add the ability to have multiple stores connected to the inbox so we can see all of our chats in one place.
2. Translations - Let people see what we write in their own language, and vice versa.
Its a great app but I find myself looking for other solutions that have these features.
Hello, there. Thank you for sharing your feedback with us. I have passed your comments along to our product development team for future consideration. We thank you for taking the time to write to us in order to help us better our services. -Olivia, Shopify Support
no install this app its impossible to remove ! en plus elle est vraiment moche de ouf c'est abusé !!!
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!
Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.
We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.
Feel free to contact us if you have further questions. Our email is ping@shopify.com.
Thanks again and hope to see you back!
Warm regards,
Veronica N.
Ping Support
Like reviews before, the (1) impacts SEO greatly. This plugin needs a feature to remove this or needs to stop adding a (1) to your page's title. One star until its changed as its a big issue :/
Thank you for getting in touch and for providing your review. Our developers have been made aware of this issue and have implemented a fix on our end that should see this problem resolved once Google recrawls your site.
In order to speed up the recrawling of your site, I'd recommend following the instructions listed here: https://bit.ly/3HUjHT9. We appreciate your patience and I hope this is resolved for you soon. -Victor, Shopify Support
Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app
I can appreciate your frustration with this issue and thank you for reaching out about it here. Our development team is aware of the issue and has been working on implementing a fix from our end. We believe the issue should resolve itself before long, but in the meantime, you can ask Google to recrawl your site to help speed this process up: https://bit.ly/3HUjHT9. -Victor, Shopify Support