Shopify Inbox , 3,871 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

May 29, 2020

HELP???
Id love to write a review, but I can't use it. Have a 11Pro Max, It won't let me log in at all. Have tried uninstalling the app, disconnecting in the store, re-installing etc, refreshing, standing on my head... you name it... Ive tried it. The shopify app & shopify POS work fine... no problems there at all. But Ping will not connect at all. Same logon details, same everything ????? Hope some one can help???

French Nik Naks
Australia
6 months using the app
Shopify replied June 10, 2020

Hi French Nik Naks!
We're sorry to hear you were having issues logging into Shopify Ping. This was an issue we noticed after releasing version 2.5 of Ping, but our team has since released an update that should allow you to log in without a hitch. The current version of Shopify Ping on iOS is 2.5.3.

If you are still experiencing issues logging in after updating to the current version please contact us at ping@shopify.com and we can work with you directly to ensure everything is up and running. 🙂

September 18, 2021

Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.

STYLIAN
Malaysia
6 months using the app
Shopify replied September 29, 2021

Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. I would recommend reaching out to our live support team so they can take a closer look into this with you.

While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support

July 26, 2021

This new integration is horrible. I would have paid for Shopify Ping. It was amazing. I received sound notifications when a customer messaged me. Notifications were sent in real-time. This new upgrade I do not receive notification when a customer messages me. When I do so happen to check and their is a customer question, the delay time from them sending to my receiving is drastic. I appreciated the app being free, but this app has cost my business a LOT of money by customer leaving products in the cart waiting on a response to a question. I regrettably deleting this app and installing another Chat App.

FortuneSuits.com
United States
5 months using the app
June 28, 2021

The chat constantly disappears from the store page and the list of applications. I never started using it

Petscoins
Kazakhstan
5 months using the app
May 13, 2020

I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...

Sleems.com
United Kingdom
5 months using the app
Shopify replied June 10, 2020

Hi Sleems.com
Thank you for your feedback!

Buyers visiting your store on a mobile device should be able to minimize the chat screen by clicking the banner found at the top of the conversation screen. If that banner isn’t clickable on your end, please contact our team at ping@shopify.com and we can look into what could be causing that.

On desktop the chat will appear as a small conversation window in the bottom right corner, that won’t impede your customers ability to navigate the store.

If you have any other questions or feedback, please don’t hesitate to reach out to our support team!

April 23, 2020

my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message

Beauty Lifts
Canada
5 months using the app
November 26, 2019

I have a iphone and it tells me i have to go to my desk top to pick app i want to add. I cant even get this to work computer say it cant load because its an app and not a program. page just sits and flashes.

Custom Conchos And Tack leather by design
United States
5 months using the app
July 27, 2022

I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.

blessyoursoil.com
United States
5 months using the app
Shopify replied August 18, 2022

Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV).

That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

September 26, 2019

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

PinkieStuffShop
Spain
4 months using the app
Shopify replied April 22, 2020

We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

March 15, 2022

Getting Unable to load conversations, not working saying error 1000
Getting Unable to load conversations, not working saying error 1000

QualityPerfection
United States
4 months using the app
Shopify replied March 25, 2022

Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some service interruptions at the time of this posting. However, we're happy to report that our developers were able to resolve the issue later that day.

If you're still experiencing issues with Shopify Inbox, then we'd be happy to take a closer look at your account. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through a callback, live chat, or email. Thanks again! -Elias, Shopify Support