Shopify Inbox

Shopify Inbox

by Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    39% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    12% of ratings are 2 stars
  • 1 of 5 stars
    26% of ratings are 1 stars

All reviews

1 - 10 of 38 reviews

Triple Mountain Model Horses

Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)

Svenskt Kratom

This app could be the death of any new started shop or e-commerce service if the app itself seem to stop working and even delete itself from the containing apps used for a shop? C'mon - developers should really start looking at the fundamentals of how this app is built and why it keeps crashing in a similar fashion for us all.... When its working - it does its job and it does it good. But its really unstable at the moment...

Finish TR

Hey there, Are we able to switch off app just on desktop? Desktop's appearance is not good enough like mobile and i wanna close the button in there.

Catherine Iskiw Designs

This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.


While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages duplicate. This makes it impossible to find the Shopify Inbox customers. If the quality of the customers I'm getting on the Shopify chat(most are people just writing "PRODUCT NAME ???" in all caps with no context) doesn't improve I'm going to have to go back to just using Facebook's Messenger App.


Some simple fixes could make this a good App. (1) in the past month, since renaming it inbox, it seems to deactivate itself periodically (I'm probably found it deactivated and not showing the Chat button on my store 5 or 6 times - is it stable?) (2) The App often shows (in text) what page the customer was on when they hit the Chat button.... Why not make it a link (especially on the Android App), so we can open the page on our Admin panel to see the product details. Bonus if, on the Android App, it would open the Shopify App in split screen so you could see the customer's inquiry in one window and the product details in the second window. (3) Why not have a set of FLAGs that would allow a merchant to mark a customer inquiry resolved , or Urgent, or Follow-up (with a time for alert) so it would be easy to mark conversations as closed or follow-up, etc.. (4) How about "Forward conversation to E-mail" to allow conversations to be transferred to e-mail for ones that need attachments, etc.


Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?


It can't support guide visitors to leave emails, not phone numbers in North American. We can't adjust the setting.


Has anything improved with this App after it was renamed to Shopify Inbox? We installed it before but found the front-end widget on our site buggy. It was cut off, impossible for users to see the bottom of the chat window. [ UPDATE ] I am very interested in using this App as its advertised features look great. The backend looks great. The front-end... still a major issue of users not being able to see the bottom of the chat window. Until this is fixed how can this be usable?

Mad Micas

I wanted to like it, but there are issues. First, as others have said, why make the customer enter their phone number? OK - so it tells the operator that the number links to a customer account, but the operator cant click on anything to get to that account. Same goes for order numbers - they don't link - that would be useful. Worse, it doesn't identify when someone is logged into Ping, which is where the operators have to be to read messages, so that if someone closes their Ping window the chat button stays there, allowing customers to try and chat but get no response. Actually a huge negative for customer experience. Fix that stuff and we can talk. Until then, I have to go elsewhere.

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