Shopify Inbox , 1,646 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
May 27, 2023

Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...

639 Latona
Time spent using app: 23 days
Shopify replied May 31, 2023

Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center ( to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia

May 16, 2023

The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in the shop. Easy to install and easy to use.

United States
Time spent using app: 26 days
Shopify replied May 19, 2023

Hi there, Ipothecary. Thank you for taking the time to leave us a review for Shopify Inbox! We appreciate that you've left us some feedback for the app. We're always looking to improve Inbox, so I'm happy to let you know that I'll pass this information along to our Product Team for their consideration. I can't promise what the result of your feedback may be, but you can trust that the team will be aware of it! Thanks again! -Imogen, Shopify Support

April 11, 2023

Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.

Paramedic Shop
Time spent using app: Over 3 years
Shopify replied April 14, 2023

Thank you for your feedback. It is greatly appreciated! I will provide these concerns to our developers on your behalf. - Skye, Shopify Support

March 25, 2023

Good free chat. The only problem is that it doesn't support multilanguage translation. We have to choose a main language to display for all customers. Bad for international ecommerce.

Time spent using app: 9 months
Shopify replied April 2, 2023

Hi there, VAPEVO. Thank you for taking the time to leave us a review for Shopify Inbox. We appreciate you leaving us some feedback to help us improve Inbox! I've gone ahead and passed your feedback along to the team for their consideration. I can't say what the outcome of the feedback may be, but you can rest assured that the team has been made aware. Thanks again! -Imogen, Shopify Support

Edited March 29, 2023

Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message.

First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps.

So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.
Time spent using app: 21 days
Shopify replied March 14, 2023

Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support

March 9, 2023

Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database like mongodb)
2. Impossible to work with two stores at the same time
3. Often messages are not sent the first time and you need to resend them again and again

Time spent using app: 10 months
Shopify replied March 14, 2023

Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.

As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team ( directly so we can offer further troubleshooting. -Olivia, Shopify Support

January 27, 2023

Good but we need 2 essential things in order to have the perfect app, the possibility to change the color of the text (and not only have it white) and the possibility to translate the Q&A when a customer choose a different language in the language selector or when the /en in the url is active for exemple.

THL Resell
Time spent using app: 9 months
Shopify replied February 28, 2023

Hi there, THL Resell. Thanks for taking the time to leave us a review for Inbox, as well as providing us some feedback to improve the app! At this time, it's not possible to change text colour within the app. Are you able to expand on your second piece of feedback a bit more for us? We're happy to pass your feedback along to the team, but we just want to be sure of the request before doing so! Feel free to edit your review to clarify that 2nd piece of feedback for us. Thanks! -Imogen, Shopify Support

January 11, 2023

Prós: Gratuito, fácil instalação, simplicidade e direto ao ponto.

Contras: Limitação de personalização. Apenas troca de cor geral, não é possível trocar estilo de fonte ou outras alterações de CSS.

Time spent using app: 4 months
December 23, 2022

Nice, simple chat app, but lacks crucial features. It's extremely lacking in being able to receive emails, which is what we thought an "inbox" would automatically include, like a native email inbox similar to Pipedrive. The web app UI fonts are a bit large to read. Also, would be nice to have a settings toggle to turn off collecting people's name and email as a requirement to initiate the chat. That should be optional in our new privacy era we live in.

Wildlife Tree
United States
Time spent using app: 2 months
Shopify replied February 27, 2023

Hi, there. Thank you for sharing your feedback with us. We appreciate your business needs and hope to better our services going forward. As such, I have shared this with our product development team for consideration. -Olivia, Shopify Support

December 15, 2022

Hola, mi reseña no es positiva ni negativa, simplemente no uso la app y por eso quiero desinstalarla. Por favor podrían ayudarme a remover correctamente la app sin dejar restos de código ni badges? muchas gracias

Little Chicks
Time spent using app: 7 months