Shopify Inbox

Connect with customers and drive sales with chat– for free

  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin


4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    58% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    8% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    11% of ratings are 1 stars
1 - 10 of 73 reviews


Location United States

I used this app to help me try and keep up with the questions the customers may have about their orders or a particular item. It is useful. I just wish I can get better notification.


Location France

je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets

Proslat US

Location Canada

Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.


Location Israel

no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.

Developer reply

July 1, 2022

Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support

Rebellious Unicorns

Location Canada

Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.

Developer reply

July 1, 2022

Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional email support within the app, and I'd be more than happy to pass this along to our development team for consideration. -Olivia, Shopify Support


Location United Kingdom

The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout

Developer reply

June 23, 2022

Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please double check that your app is up-to-date to the latest version.

If you app is updated and the issue is still there, please contact our support team directly so we can take a closer look at this. You can reach out here: -Victor, Shopify Support

Andrea Bonelli

Location United States

Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.

Developer reply

June 22, 2022

Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center ( and log into your account to create a support request.

As for adding a custom greeting message, we've got a step-by-step guide on that right over here: If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support

Location Hong Kong SAR

最近老是显示错误加载此页面时出现问题 Shopify 存在技术问题,导致无法加载此页面。尝试重新加载此页面或转到 Shopify 的另一个页面。如果这不起作用,请访问我们的状态页面

Car Wrap Store

Location China

Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient

Developer reply

June 17, 2022

Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

Dobson Products

Location United States

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

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