I used this app to help me try and keep up with the questions the customers may have about their orders or a particular item. It is useful. I just wish I can get better notification.
je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets
Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.
no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.
Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support
Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.
Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional email support within the app, and I'd be more than happy to pass this along to our development team for consideration. -Olivia, Shopify Support
The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout
Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please double check that your app is up-to-date to the latest version.
If you app is updated and the issue is still there, please contact our support team directly so we can take a closer look at this. You can reach out here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.
Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
As for adding a custom greeting message, we've got a step-by-step guide on that right over here: https://bit.ly/2AWw5VA. If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support
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Car Wrap Store
Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient
Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.