Shopify Inbox , 1,611 reviews
I like this app because it helps my customers reach me in real time. But I would like if they are able to show me the title and image of the items they are inquiring about. Currently they are able to say the title of the item but no image of it shows.
Thank you for taking the time and sharing this feedback with us. We greatly appreciate your feedback and we'd be happy to bring your suggestion up with our development team. Thanks again! -Elias, Shopify Support
Code mal optimiser et impossible d'y accéder afin d'y apporter des modification, cela renvois des erreur dans lighthouse
I use this app to interact with customers. I like that it provides away to use quick responses. I do not like that I can not tell if it active. Meaning, my store says that I can not use another because of this one although I have followed all of the steps. It would be better if their was a active button that made it immediately available.
el icono de chat se superpone encima del botón de compra. me gustaría que el icono de chat se escondiera al momento de que el cliente abra el carrito de compras.
The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.
Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.
This is something I'd like to help you with, so please send an email addressed to Victor to email@example.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox
Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?
Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen
Needs to be able to send and receive sms and mms messages to compete with other ecommerce platforms.
We appreciate you taking the time to write your review and let us know how you feel Shopify Inbox could be improved. I'll be sure to pass your feedback onto our development team. Thank you for reaching out. -Victor
Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal
Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook Messenger and Instagram Direct Message, and we great appreciate your suggestions. Being able to send images through Online store chat, having more flexibility and options for Instant answers, and being able to include the tracking page are all great suggestions, and we'd be more than happy so pass them along to our development team. Your feedback provides some great features that can help improve Shopify Inbox in future releases. Thanks again! -Elias, Shopify Support
no puedo entrar desde mi celular, tengo que entrar al mail de mi mac, el aviso decía que era gratuito, y al quererlo hacer desde mi movil , me dice que inici la prueba de 14 días gratis, me ayudan en aclarar esto?
Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.
Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since the chat can resume the conversation, they can close the chat to complete actions in the store.
On the other hand, if the chat is blocking the product or cart page on the desktop, then you can also adjust the position of the chat widget through the Appearance settings (https://bit.ly/3pFKhsn) on Shopify Inbox. If you need help with this, then we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support