Shopify Inbox , 1,611 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
October 23, 2022

I like this app because it helps my customers reach me in real time. But I would like if they are able to show me the title and image of the items they are inquiring about. Currently they are able to say the title of the item but no image of it shows.

Rho & Nya
United States
Time spent using app: About 3 years
Shopify replied November 3, 2022

Thank you for taking the time and sharing this feedback with us. We greatly appreciate your feedback and we'd be happy to bring your suggestion up with our development team. Thanks again! -Elias, Shopify Support

October 10, 2022

Code mal optimiser et impossible d'y accéder afin d'y apporter des modification, cela renvois des erreur dans lighthouse

dolvec cbd
Time spent using app: 21 days
October 6, 2022

I use this app to interact with customers. I like that it provides away to use quick responses. I do not like that I can not tell if it active. Meaning, my store says that I can not use another because of this one although I have followed all of the steps. It would be better if their was a active button that made it immediately available.

GVE5 Creations
United States
Time spent using app: 6 months
September 15, 2022

el icono de chat se superpone encima del botón de compra. me gustaría que el icono de chat se escondiera al momento de que el cliente abra el carrito de compras.

Time spent using app: 6 months
September 4, 2022

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

Ms. Chu Soap & Beaut
Hong Kong SAR
Time spent using app: About 2 months
Shopify replied September 26, 2022

Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.

This is something I'd like to help you with, so please send an email addressed to Victor to I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox

August 29, 2022

Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?

Canine Athletes
United States
Time spent using app: 11 months
Shopify replied September 15, 2022

Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team ( so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen

August 24, 2022

Needs to be able to send and receive sms and mms messages to compete with other ecommerce platforms.

Naturali Home
United States
Time spent using app: 2 months
Shopify replied September 7, 2022

We appreciate you taking the time to write your review and let us know how you feel Shopify Inbox could be improved. I'll be sure to pass your feedback onto our development team. Thank you for reaching out. -Victor

August 18, 2022

Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal
Time spent using app: 11 months
Shopify replied September 6, 2022

Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook Messenger and Instagram Direct Message, and we great appreciate your suggestions. Being able to send images through Online store chat, having more flexibility and options for Instant answers, and being able to include the tracking page are all great suggestions, and we'd be more than happy so pass them along to our development team. Your feedback provides some great features that can help improve Shopify Inbox in future releases. Thanks again! -Elias, Shopify Support

August 12, 2022

no puedo entrar desde mi celular, tengo que entrar al mail de mi mac, el aviso decía que era gratuito, y al quererlo hacer desde mi movil , me dice que inici la prueba de 14 días gratis, me ayudan en aclarar esto?

Aromatyx Mx
Time spent using app: 1 day
August 1, 2022

Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.

United States
Time spent using app: 10 months
Shopify replied August 24, 2022

Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since the chat can resume the conversation, they can close the chat to complete actions in the store.

On the other hand, if the chat is blocking the product or cart page on the desktop, then you can also adjust the position of the chat widget through the Appearance settings ( on Shopify Inbox. If you need help with this, then we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center ( and log into your account to create a support request. Cheers. -Elias, Shopify Support