Shopify Inbox , 1,612 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
June 8, 2022

Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.

Proslat US
Time spent using app: About 2 years
Shopify replied July 6, 2022

Thank you for writing your review and for sharing your feedback with us here. It is possible to set an away message within Inbox, and when you set it to active the message will automatically send to customers. You can therefore just toggle the message to be active whenever you take lunch or step away for a period. You can read more on how to do this here: -Victor, Shopify Support

June 6, 2022

no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.

Time spent using app: 2 months
Shopify replied July 1, 2022

Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support

June 5, 2022

Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.

Rebellious Unicorns
Time spent using app: 2 months
Shopify replied July 1, 2022

Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional email support within the app, and I'd be more than happy to pass this along to our development team for consideration. -Olivia, Shopify Support

May 30, 2022

The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout

United Kingdom
Time spent using app: About 1 month
Shopify replied June 23, 2022

Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please double check that your app is up-to-date to the latest version.

If you app is updated and the issue is still there, please contact our support team directly so we can take a closer look at this. You can reach out here: -Victor, Shopify Support

May 25, 2022

Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.

Andrea Bonelli
United States
Time spent using app: 3 months
Shopify replied June 22, 2022

Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center ( and log into your account to create a support request.

As for adding a custom greeting message, we've got a step-by-step guide on that right over here: If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support

May 24, 2022

最近老是显示错误加载此页面时出现问题 Shopify 存在技术问题,导致无法加载此页面。尝试重新加载此页面或转到 Shopify 的另一个页面。如果这不起作用,请访问我们的状态页面
Hong Kong SAR
Time spent using app: 12 months
May 13, 2022

Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient

Car Wrap Store
Time spent using app: 8 months
Shopify replied June 17, 2022

Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

May 10, 2022

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

Dobson Products
United States
Time spent using app: 16 days
Edited September 26, 2022

So sosish app. On the plus side it's easy to use and integrate with Shopify. On the other hand, desktop version is pretty crappy (crashes frequently) and does not have basic things like a search function.

United States
Time spent using app: About 1 year
May 2, 2022

Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.

Seattle Thread Company
United States
Time spent using app: 4 months
Shopify replied June 6, 2022

Hey, there. Thanks so much for leaving a review for Shopify Inbox. We appreciate your feedback regarding the notifications you receive when being told about new messages and chats. Feedback such as what you provided us helps us build Inbox into something better with every new update, so I'm happy to take this feedback to the team for their consideration. Thanks again for your feedback, and if you'd like to leave us any additional feedback, feel free to do so. -Imogen, Shopify Support