Shopify Inbox

Connect with shoppers and drive sales with chat – for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Use Shopify Inbox to turn browsers into buyers


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 257 reviews

The Loc God, Corp

Location United States
Time spent using app 9 months

This app really helps with customer service however there are a few glitches. In the open category for messages there should be a blue indicator if i still have new unopened messages there. Also a button that could reorder the messages so we can go through the ones on the weekends first. Every time we would scroll to a message for example on a Saturday when our offices are closed and reply to it, it will reset the whole inbox and I'd have to scroll all the way to the bottom again. Also an autocomplete for quick message replies like instagram has would also be kinda cool. Or the option to toggle that feature. These are just a few UI adjustments that i think could make this Shopify Inbox Feature even more spectacular.


Location United States
Time spent using app About 1 year

The app is great but missing a few things. 1. Search function. It is currently impossible to locate past chat conversations if the chat is still open. PLEASE ADD THIS. 2. A function to send the chat to your email for records. This will be great incase something needs attention.

Honeydew Intimates

Location United States
Time spent using app 4 months

Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.


Location United States
Time spent using app Over 2 years

Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.


Location United States
Time spent using app 9 days

I use this app to help live chat with customers, which provides a great deal of confidence. It works as advertised, but changing and editing features, especially notifications is not intuitive.

The Doctor

Location Ukraine
Time spent using app 34 minutes

In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?


Location United States
Time spent using app 1 day

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!


Location Hong Kong SAR
Time spent using app 5 months

I use this app to communicate with customers and solve many problems of customers. It would be better if the app could add a tab bar to the filter.


Location United States
Time spent using app 27 days

I wish shopify inbox could be on the same page as my admin page and it wouldn't take me to another window

J. Brooks Boutique

Location United States
Time spent using app Over 2 years

It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.

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