Shopify Inbox , 1,606 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
February 25, 2023

Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go

Time spent using app: 3 months
Shopify replied March 8, 2023

Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support

Edited February 24, 2023

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

BPH Sales
Time spent using app: 2 months
Shopify replied March 6, 2023

Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support

February 18, 2023

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.
Time spent using app: 3 days
February 16, 2023

It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.

United States
Time spent using app: About 2 months
January 24, 2023

mükemmel ama ama birazdaha hazır soru yanıt eklenmeli. Ayrıca dil algılayıcı otomatik çevirici olması çok daha mükemmel bir kullanıma sahip olmasına yardımcı olur.

Time spent using app: 15 days
January 20, 2023

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

Utah Sparklers
United States
Time spent using app: 24 days
January 5, 2023

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

Fatty Pancake
United States
Time spent using app: 7 months
January 4, 2023

Works as expected with lots of room to grow - You can integrate IG/FB with it so all in 1 place. :D

Quality Home Clothing | Beauty
United Kingdom
Time spent using app: 19 days
December 20, 2022

Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.

Studio Palasa
Time spent using app: 8 days
December 19, 2022

Overall good and super simple to use, but could be improved. Please add a way to research conversations by name/order number. Another useful feature would be the ability to tag customers with custom-tags.

Time spent using app: 6 months
Shopify replied February 27, 2023

Thank you for taking the time to share your review with us. I will make sure to pass your feedback on to our product development team for consideration. -Olivia, Shopify Support