Shopify Inbox , 1,644 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
November 9, 2022

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!

United States
Time spent using app: 1 day
Shopify replied December 29, 2022

Hey, there. Thanks for leaving a review for Inbox! We're so happy to hear that you've been loving the app! We appreciate the fact that you took time to leave us some constructive feedback to help improve Inbox. I've gone ahead and passed your feedback off to the Team so they can consider adding this functionality in the future. I can't comment on what may come from passing along this feedback, but the team will definitely know about your suggestion. Thanks again! -Imogen, Shopify Support

November 8, 2022

I use this app to communicate with customers and solve many problems of customers. It would be better if the app could add a tab bar to the filter.

Hong Kong SAR
Time spent using app: 5 months
November 7, 2022

I wish shopify inbox could be on the same page as my admin page and it wouldn't take me to another window

United States
Time spent using app: About 2 months
Shopify replied December 29, 2022

Hey there, ZUNJOU. Thank you for taking the time to leave a review for Inbox! We appreciate the feedback you've provided us here in relation to how the app opens a new tab. I'm happy to let you know that I've passed your feedback along to the Inbox Team so they can consider adding this sort of functionality in a future update. I can't comment on what may happen from passing along your feedback, but you can feel confident in knowing that the team has seen your suggestion. Thanks again! -Imogen, Shopify Support

November 7, 2022

It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.

J. Brooks Boutique
United States
Time spent using app: Over 2 years
Shopify replied December 28, 2022

Hey, there! Thank you so much for your review, and for your feedback. It's suggestions like this that help us continue to create fantastic products, and support our existing ones. I'm happy to take your suggestion here to our Inbox Team, so they can consider building it for a future update. I can't suggest what may come as a result of your feedback, but you can trust that the team is aware of your idea. Thanks again! -Imogen, Shopify Support

November 7, 2022


Time spent using app: 2 months
October 27, 2022

Works great. It would be nice if there was a search function to easily search through existing and old messages.

Elora Laser Studio
Time spent using app: Over 1 year
Shopify replied October 28, 2022

Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great and we understand that you'd like to see a search functionality for older messages. We'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support

Edited November 14, 2022

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

Time spent using app: About 3 years
Shopify replied October 28, 2022

Thank you for taking the time and sharing this review. We understand that you'd like to see further improvements for Shopify Inbox, such as being able to share screenshots or images and to resume the chat when customers reconnect, and we also appreciate you for letting us know that the integration page isn't working properly. We will be happy to share your feedback and suggestions with our development team. Cheers! -Elias, Shopify Support

Edited October 31, 2022

A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.

Time spent using app: 4 months
October 25, 2022

It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky

Aqua Essentials
United Kingdom
Time spent using app: 25 days
October 22, 2022

I am using this App on my store for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify

Time spent using app: 3 months