Shopify Inbox , 4,173 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature:
The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me.
Great service to help customer's & conversions. Could be improved but great for what it has to offer
I like the fact that I can directly communicate with customers and solve their problems.
its pretty straight forward
I do like the way we can teach the Inbox how and what to respond in some situations.
So far, so good. It's pretty simple and seamless. I love the automated responses built in. However, the mobile (iPhone) app is not working properly. I'd give it a 5 otherwise.
Its very good, i wish i can engage with the customer while they are browsing before they leave the site or message Sumstuff4u with questions so that we might help guide them to a purchase.
Good, but i can't get it to work as an app on my phone, that uses Brave as a browser.
This is a really good way to be in touch with your customers and hence convert more
Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing.
Otherwise a great addition to our store.