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Shopify Inbox , 2,767 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its efficient customer communication capabilities. It's praised for its user-friendly interface, seamless store integration, and consolidation of all customer interactions in one dashboard. Features like live chat, customizable autoresponders, mobile order management, direct tracking updates, and tailored responses based on customer profiles are appreciated. Merchants credit it with improving response times, enhancing customer service, increasing sales conversion rates, and reducing abandoned carts.

May 27, 2023

Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...

639 Latona
23 days using the app
Shopify replied May 31, 2023

Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center ( to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia

December 8, 2023

its a best app tp connect with customer

United States
7 days using the app
December 15, 2022

Hola, mi reseña no es positiva ni negativa, simplemente no uso la app y por eso quiero desinstalarla. Por favor podrían ayudarme a remover correctamente la app sin dejar restos de código ni badges? muchas gracias

Little Chicks
7 months using the app
January 11, 2023

Prós: Gratuito, fácil instalação, simplicidade e direto ao ponto.

Contras: Limitação de personalização. Apenas troca de cor geral, não é possível trocar estilo de fonte ou outras alterações de CSS.

4 months using the app
October 23, 2022

I like this app because it helps my customers reach me in real time. But I would like if they are able to show me the title and image of the items they are inquiring about. Currently they are able to say the title of the item but no image of it shows.

Rho & Nya
United States
About 3 years using the app
Shopify replied November 3, 2022

Thank you for taking the time and sharing this feedback with us. We greatly appreciate your feedback and we'd be happy to bring your suggestion up with our development team. Thanks again! -Elias, Shopify Support

April 15, 2022

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.
Over 2 years using the app
August 20, 2020

I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

United States
Over 2 years using the app
Shopify replied November 3, 2020

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version installed on your phone, as we have fixed several recent bugs.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hope that helps! Get in touch if you need anything else, our direct email is

Best regards,
Veronica N.
Senior Support Specialist - Ping

June 8, 2022

Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.

Proslat US
About 2 years using the app
Shopify replied July 6, 2022

Thank you for writing your review and for sharing your feedback with us here. It is possible to set an away message within Inbox, and when you set it to active the message will automatically send to customers. You can therefore just toggle the message to be active whenever you take lunch or step away for a period. You can read more on how to do this here: -Victor, Shopify Support

April 3, 2022

It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.

Freckled Sage
United States
Almost 2 years using the app
Shopify replied April 20, 2022

Hey there, Freckled Sage. Thanks so much for taking the time to leave us a review for Shopify Inbox. Your complaint about having to logout entirely to switch between stores is one that we have absolutely heard of before. I'm happy to let you know that I will be taking this feedback to our Product Development team, so they can look into adding some sort of switching functionality in the future. Though I can't comment on a timeline, you can rest assured that your feedback has been delivered. -Imogen, Shopify Support

February 14, 2022

It's got potential but still needs work. I rarely seem to get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers.

Route 32 Riding Gear
United States
Almost 2 years using the app
Shopify replied February 24, 2022

Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link,, and they can assist you with troubleshooting. -Imogen, Shopify Support