Reviews (5,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its real-time chat and AI-powered suggested responses, which enhance customer interactions and boost sales. Its user-friendly interface and mobile accessibility make managing inquiries easy, even on the go. Seamless integration with Shopify stores and features like viewing customer cart history during chats, sending product recommendations, and offering discounts directly in conversations are noted. Additionally, its cost-effectiveness, with substantial functionalities offered for free, is highly valued.
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Excellent app – highly recommended! Shopify Inbox is an essential tool for managing customer conversations quickly and professionally. The interface is clean and intuitive, notifications are reliable, and the integration with the store is seamless. It helps me respond faster to customers, improve the overall shopping experience, and even boost conversions. A must-have for anyone running a Shopify store
So far I'm really happy with it. I like how I can share discounts, see what's in their cart and more.
I hope they add more options, like AI replies to certain questions that are not necessarily instant answers as we don't need a dozen or more options available there. However, some questions we are asked often could be answered with trained AI responses like we had in another free chat app we used up until switching to Inbox.
Greatly helps with responding to customer queries!
It's been great. Customers can get an answer quickly and it doesn't take up too much of my time
Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.
However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.
Hope to insert AI chatbot and use Chatgpt/Gemini
Working great and already getting positive feedback from customers on the excellent customer support!
Easy to use. The Ai can be an interruption, would be good to be able to click a button to create an ai answer rather than auto fill all the time...
I love the predictive AI input. Helps a lot when on the move!
非常に重宝しています。
お客様も問い合わせがし易く、過去の問い合わせや経過を確認しやすくとても便利です。
Very easy to operate, awesome user interface, clear and the auto AI responses are fantastic.