Shopify Inbox

Shopify Inbox

da Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.4 de 5 estrelas(317 avaliação)

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

Sobre Shopify Inbox

About Shopify Inbox


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over email in case you can't respond in real-time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

MESSENGER // Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers contact you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Galeria de mídia




3.4 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

  • 5 de 5 estrelas
    38% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    11% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    12% das avaliações são de 3 estrelas
  • 2 de 5 estrelas
    13% das avaliações são de 2 estrelas
  • 1 de 5 estrelas
    26% das avaliações são de 1 estrelas

Avaliações mais recentes

Vanity Bath Store

This app was great until the rules were changed. I can no longer reply to customers on the app--I have to go to email. That significantly changes the effectiveness of this app. Prior to the change I was able to close 5 sales.

Resposta do desenvolvedor

20 de outubro de 2021

Hey, there. Thank you for taking the time and writing this review. Due to the A2P 10DLC Compliance (, there were some changes made to how messages are sent. However, if the customer is present on your Online store, you can respond directly via the chat window.

We understand that you'd like to be able to respond directly through the app, and we'd be happy to pass your feedback along to our developers. Cheers! -Elias, Shopify Support

Quirky Baby LLC

I downloaded this app. It’s on my website. But the widget is not where I want it to be, and I can’t customize it or uninstall it because it’s not in my apps list. I keep getting “reload page” errors messages. I like that it has an app, though.

Resposta do desenvolvedor

20 de outubro de 2021

Hey, there. Thank you for taking the time and sharing this feedback. While the Shopify Inbox doesn't appear in the Apps list after installation, it does appear as one of your sales channels. You can also change the appearance (, and move the widget to the bottom left or bottom right of your store.

If you're unable to find the Shopify Inbox, then this is something that our Support team can help you with. Please visit the Shopify Help Center ( and log into your account to create a support request. Cheers! -Elias, Shopify Support

CCR Custom Metals, LLC

I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message
~Be able to copy and paste snapshots straight to message without having to save and upload a "photo"
~the ability to save frequently used saved replies. It would be nice if we could have 20+ options.
~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol

Resposta do desenvolvedor

19 de outubro de 2021

Hi there. Thank you so much for your great review and for providing us with this feedback. We do offer the option to save replies, you can configure your saved replies in the Inbox admin. There should not be a limit on the number of saved replies you can have. You can also reply with your "Quick Replies" at ( or through the mobile app.

As for your other suggestions, these are great ideas and I have gone ahead and submitted them to our developers for future consideration. Thanks again! Marty, Shopify Support.