Shopify Inbox

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

• Turn on chat and track results with a seamless workflow in the Shopify admin.
• Manage conversations from online store chat, Shop app, Instagram, and Messenger.
• Quickly understand who customers are with profile and cart details.
• Send product recommendations, photos, and discounts without leaving the chat.
• Automate greetings, contact capture, and FAQs to save you and your buyers time.