Shopify Inbox

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.

it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)

I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work.
In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out).
It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings.
EDIT:
I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem.
Of course, that is a plain LIE because Inbox ceased to function long before that date.
Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.

I’m getting people who want to sell me assistance but no customers. Just turned on all my sales channels. Maybe customers will soon follow.