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Om denne app
Lanceret
14. august 2019
Sprog
Engelsk, Fransk, Tysk, Italiensk, Japansk, Portugisisk (Brasilien), Spansk, Kinesisk (forenklet), Kinesisk (traditionelt), Tjekkisk, Dansk, Hollandsk, Finsk, Koreansk, norsk, Portugisisk (Portugal), Svensk, Thai, Tyrkisk, Vietnamesisk, og Polsk
Kategorier
Chat , Kampagner – andetSkaf nye kunder og luk salg ved at forbinde med kunder i chat.
Shopify Inbox er et gratis beskedværktøj, der lader dig chatte med kunder, mens de handler. Faktisk er 70% af alle Inbox-samtaler med kunder, der foretager et køb. Mens du chatter, brug live kundeinformation som sete produkter, hvad der er i deres kurv, og tidligere ordrer til at tilpasse din besked til din kunde. Du kan endda anbefale produkter eller tilbyde rabatter for at øge ordreværdien. Hjælp kunder hurtigere med automatiske svar, ofte stillede spørgsmål og en personlig chatoplevelse.
- Tænd for chat og spore resultater med en problemfri arbejdsgang i Shopify-administratoren.
- Administrer samtaler fra online butik chat og Shop app.
- Forstå hurtigt hvem kunderne er med profil- og kurvoplysninger.
- Send produktanbefalinger, fotos og rabatter uden at forlade chatten.
- Automatiser hilsner, kontaktindfangning og ofte stillede spørgsmål for at spare dig og dine købere tid.
Indeholder maskinoversat tekst
4.344 anmeldelser
Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!
It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.
it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)
"I have to say that the support I received from Shopify was exceptional. It can be really challenging to manage everything on my own, but their assistance was incredibly valuable. They helped me understand the functionality of Shopify's Inbox Chat app, which is a free alternative to one of my paid apps that serves the same purpose. In essence, I received free support for a new app and was able to save money by discontinuing an old app. Overall, it was a great experience."
Om denne app
Lanceret
14. august 2019
Sprog
Engelsk, Fransk, Tysk, Italiensk, Japansk, Portugisisk (Brasilien), Spansk, Kinesisk (forenklet), Kinesisk (traditionelt), Tjekkisk, Dansk, Hollandsk, Finsk, Koreansk, norsk, Portugisisk (Portugal), Svensk, Thai, Tyrkisk, Vietnamesisk, og Polsk
Kategorier
Chat , Kampagner – andetUdviklet af Shopify
Om Shopify
4,2 i gennemsnitlig bedømmelse
15 års erfaring med at udvikle apps til Shopify App Store
151 O’Connor St, Ottawa, ON, ON, CA